Customer Service Coordinator | Logistics / Freight Forwarding

Recruit Express Pte Ltd; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a Shipping Coordinator to manage customer enquiries and coordinate import, export and local cargo orders. You will raise and update job sheets, coordinate with shipping lines and internal teams, monitor shipments, arrange trucking, and handle documentation and billing.

You will also address customer complaints and support the shipping documentation team. The role emphasizes accurate coordination, communication with stakeholders, and ensuring timely

Responsibilities

• Handle customer enquiries and coordinate import, export and local cargo orders.
• Raise and update job sheets for import/export shipments and ensure accurate job details.
• Coordinate with shipping lines and internal departments on cargo clearance, transportation and warehousing.
• Monitor vessel arrivals, shipment status and delivery progress, keeping customers updated.
• Arrange trucking schedules, courier services and delivery order/document collection.
• Record relevant charges for customer billing and ensure accurate documentation.
• Handle customer complaints and service recovery.
• Provide support to the Shipping Documentation / Customer Service team when required.

Job description

Recruit Express will never request for your Singpass details in our recruitment process. Please contact us at 6732 6006 or email to [e-mail] if you are unsure if it is a scam.

Responsibilities

• Handle customer enquiries and coordinate import, export and local cargo orders.
• Raise and update job sheets for import/export shipments and ensure accurate job details.
• Coordinate with shipping lines and internal departments on cargo clearance, transportation and warehousing.
• Monitor vessel arrivals, shipment status and delivery progress, keeping customers updated.
• Arrange trucking schedules, courier services and delivery order/document collection.
• Record relevant charges for customer billing and ensure accurate documentation.
• Handle customer complaints and service recovery.
• Provide support to the Shipping Documentation / Customer Service team when required.