Customer Service Coordinator / Clerk

NIPPON EXPRESS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Nippon Express (Singapore) Pte Ltd is seeking a dedicated logistics support role based in Singapore. The position involves handling customer service by phone and email, preparing shipping documents in line with SOPs, and invoicing orders after shipments close.

The role also covers monitoring shipments for clearance and delivery, meeting KPIs, coordinating with warehouse teams, and ensuring inventory accuracy and safe operations.

Responsibilities

• Provide customer service support via phone and email.
• Prepare shipping documents and import/export documentation per SOP and invoice orders after shipments close.
• Monitor and ensure shipments are cleared and delivered as prescribed.
• Ensure Key Performance Indexes are met for all incoming and outgoing activities.
• Coordinate with supervisor for warehouse activities.
• Collaborate with other departments to fulfill orders and ensure timely deliveries.
• Ensure accuracy of inventories; maintain records of inventory levels and report discrepancies.
• Perform general housekeeping within the workplace.
• Maintain a safe working environment.
• Perform any other job-related functions as assigned by supervisor.

Job description

1. Provide customer service support via phone and email.

2. Prepare shipping documents and import / export documentation by adhering to the SOP in place and invoicing of order once shipments had been closed.

3. Monitor and ensure shipments being cleared and delivered as prescribed.

4. Ensure Key Performance Indexes are met for all incoming and outgoing activities.

5. Coordinate with supervisor for warehouse activities.

6. Collaborate with other departments to fulfill orders and ensure timely deliveries.

7. Ensure accuracy of all inventories. Maintain accurate records of inventory levels and report any discrepancies.

8. Perform of general housekeeping within the workplace

9. Maintain a safe working environment.

10. Perform any other job-related functions as and when assigned by superior.