Customers Service & Call Centre Representative

DE BEAUTE (SSC) PTE. LTD.; Singapore; On-site; SGD 26,000 - 39,000; Full time

Benefits offered by this job

Commission

Flexible hours

Attendance incentives

Overtime pay

Annual bonus

Leave benefits

Career progression

Job summary

De Beaute (SSC) PTE. LTD. is seeking a professional Customer Service & Call Centre Representative to handle calls, emails and chats with a focus on delivering a premium experience.

You will assist Mandarin-speaking customers, manage inquiries and bookings, and work with the outlet team to ensure a seamless customer journey. The role requires 1–3 years of relevant experience, strong communication and problem-solving skills, and proficiency in MS Office and POS systems.

Qualifications

• Diploma/Degree in Customer Service, Call Centre or related field.
• Minimum 1–3 years of relevant working experience.
• Able to communicate in English & Mandarin to assist Mandarin-speaking customers.
• Excellent communication and interpersonal skills.
• Pleasant, courteous and professional telephone manner.
• Good organisational, follow-up and problem-solving skills.
• Experience in a call centre; advantage if in beauty/wellness industry.

Responsibilities

• Handle incoming calls, emails and online chats promptly and professionally.
• Retain customer satisfaction and retention by rebooking enquiries, appointments, orders, feedback and complaints.
• Provide accurate information about aesthetic services (facials, slimming, TCM, wellness & massage).
• Proficient in MS Office and POS systems.
• Demonstrate strong problem-solving and organisational skills for customer interactions.
• Manage high-priority or VIP cases and escalate when necessary.
• Support smooth daily operation of call centre and outlet customer service.
• Prepare customer service reports and share insights to improve.
• Work closely with outlet operations to ensure seamless customer experience.

Skills

English

Mandarin

Customer service

Communication

Problem-solving

Education

Diploma/Degree in Customer Service

Tools

MS Office

POS systems

Job description

Customers Service & Call Centre Representative:

De Beaute, a high-end Aesthetic Beauty, slimming, TCM, certified Category One Wellness & Massage Spa, is looking for professional, customer-focused representatives to join our team.

Salaries: $2300-$3500

Key Responsibilities:

• Customer-oriented with a positive and professional attitude, including handling incoming calls, emails and online chats promptly and professionally.

• Retaining customer satisfaction and retention by rebooking customer enquiries, appointments, orders, feedback and complaints.

• Provide accurate information about our aesthetic facial, slimming, TCM, wellness & massage spa services.

• Proficient in MS Office and POS systems.

• Strong problem‑solving and organisational skills to date with customers and assist with basic troubleshooting or service-related concerns.

• Manage high-end priority or VIP customer cases and **escalate** matters when necessary.

• Assist in supporting the smooth daily operation of the call centre and outlet's customer service function.

• Prepare customer service reports and share insights to improve.

• Proficient in MS Office and POS systems.

• Work closely with outlet operations teams to ensure a seamless customer experience.

Benefits:

• Attractive salary and commission packages

• Flexible working hours (if applicable)

• Attendance or punctuality incentives

• Overtime pay or time-off in lieu

• Performance or annual bonus

• Annual leave, medical leave, and public holidays

• Career progression paths

Requirements

• Diploma/Degree in Customer Service, Call Centre or related field.

• Minimum 1–3 years of relevant working experience.

• Able to communicate in English & Mandarin to assist Mandarin-speaking customers.

• Excellent communication and interpersonal skills.

• Pleasant, courteous and professional telephone manner.

• Good organisational, follow-up and problem-solving skills.

• Experience in a call centre; if in the beauty, wellness, slimming, TCM wellness or aesthetic industry, it will be an advantage.

Working Hours & Location

• Mon-Friday: 10 am to 6.30 pm

• Full-Time, Part-Time, or Hourly Basis

• Flexible working hours (if applicable)

• Sat & Sun and PH off