CUSTOMER SERVICE SPECIALIST

REJOY SUITES PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

REJOY SUITES PTE. LTD. is seeking a candidate to manage customer service, consultants and beauticians in a busy beauty outlet.

The role involves day-to-day sales operations, professional skin/body analysis, and recommending treatments and products to customers. You will conduct persuasive sales pitches, aim for long-term client relationships, and work to achieve and exceed sales targets while staying current with treatments, technology and industry developments.

Qualifications

• Qualified with working experience, preferably in relevant industry.
• Willingness to learn and demonstrates a positive working attitude.
• Well-groomed, hygienic, and presentable at all times.
• Experience in beauty, healthcare, postpartum care services.

Responsibilities

• Exposure to Treatments for Face, Body, Skin, Slimming, etc.
• Manage customer service, consultants and beauticians, and day-to-day outlet sales.
• Provide professional skin, body analysis and recommend suitable treatments.
• Conduct sales pitches and convert customers into long-term clients.
• Achieve sales targets and stay updated on beauty industry developments.
• Motivate and coach staff, evaluate performance and provide feedback.
• Promote beauty services and maintain after-sales relationships with leads.

Skills

Customer service

Sales

Beauty industry knowledge

Team motivation

Job description

Responsibilities:

Have exposure to a diverse range of Treatments for Face, Body, Skin, Slimming, etc.

To manage the company customer service, consultants and beauticians. To manage day-to-day outlet sales and operational readiness at all times. Accountable for the overall performance of outlets.

Identify the needs and extend professional beauty advice and solutions to customer, provide professional skin, body analysis and recommend suitable range of aesthetic treatments and products to customer.

Conduct sales pitch to customer and convert them into long-term customer and provide exceptional customer experience and maintaining high level of service standards.

Achieve and exceed sales targets, keep abreast on beauty treatments, procedures, technology and up-to-date developments in the beauty industry.

Motivate, built-up good and positive team relationship and evaluating employee performance, provide feedback and coaching as required.

Promoting the company’s Beauty services and products to customer, maintain a good after-sales relationship with customer and see that their inquiries are managed promptly, engage and establish relationships with customer from the daily-assigned pool of leads.

Requirement:

• Qualified with working experience, preferably in relevant industry.
• Willingness to learn and demonstrates a positive working attitude.
• Well-groomed, hygienic, and presentable at all times.
• Experience in beauty, healthcare, postpartum care services.