Customer Service Officer

DE BEAUTE BEAUTY & SLIMMING PTE. LTD.; Singapore; On-site; SGD 26,000 - 39,000; Full time

Benefits offered by this job

Attractive salary & commissions

Attendance incentives

OT pay or time-off in lieu

Annual bonus

Leave entitlements

Career progression

Job summary

DE BEAUTE BEAUTY & SLIMMING PTE. LTD. is seeking a Customer Service Officer in Singapore to handle calls, emails and chats, provide service information and support daily call centre operations.

The role requires English and Mandarin communication, a Diploma/Degree in a related field, and 1–3 years of experience. Attractive salary and incentives accompany this position.

Qualifications

• Diploma/Degree in Customer Service, Call Centre or related field.
• Minimum 1-3 years of relevant working experience.
• Able to communicate in English & Mandarin to assist Mandarin-speaking customers.
• Excellent communication and interpersonal skills.
• Pleasant, courteous and professional telephone manner.
• Good organisational, follow-up and problem-solving skills.
• Experience in a call centre; beauty/wellness industry experience is an advantage.

Responsibilities

• Handle incoming calls, emails and online chats promptly and professionally.
• Retain customer satisfaction by rebooking enquiries, appointments, orders, feedback and complaints.
• Provide accurate information about services.
• Proficient in MS Office and POS systems.
• Solve problems and assist with service-related concerns.
• Manage VIP customer cases and escalate when necessary.
• Support smooth daily operation of call centre and outlet's customer service.
• Prepare customer service reports and share insights to improve.
• Work closely with outlet operations teams for seamless customer experience.

Skills

Customer service

Communication

English & Mandarin

MS Office

Problem solving

Organisational skills

Call centre experience

Education

Diploma/Degree in Customer Service or related field

Tools

POS systems

Job description

Customers Service Officer

De Beaute, a high-end Aesthetic Beauty, slimming, TCM, certified Category One Wellness & Massage Spa, is looking for professional, customer-focused representatives to join our team.

Salaries: $2300-$3500

Key Responsibilities:

• Customer-oriented with a positive and professional attitude, including handling incoming calls, emails and online chats promptly and professionally.

• Retaining customer satisfaction and retention by rebooking customer enquiries, appointments, orders, feedback and complaints.

• Provide accurate information about our aesthetic facial, slimming, TCM, wellness & massage spa services.

• Proficient in MS Office and POS systems.

• Strong problem-solving and organisational skills to date with customers and assist with basic troubleshooting or service-related concerns.

• Manage high-end priority or VIP customer cases and elevate matters when necessary.

• Assist in supporting the smooth daily operation of the call centre and outlet's customer service function.

• Prepare customer service reports and share insights to improve.

• Proficient in MS Office and POS systems.

• Work closely with outlet operations teams to ensure a seamless customer experience.

Benefits:

• Attractive salary and commission packages

• Attendance or punctuality incentives

• Overtime pay or time-off in lieu

• Performance or annual bonus

• Annual leave, medical leave, and public holidays

• Career progression paths

Requirements

• Diploma/Degree in Customer Service, Call Centre or related field.

• Minimum 1-3 years of relevant working experience.

• Able to communicate in English & Mandarin to assist Mandarin-speaking customers.

• Excellent communication and interpersonal skills.

• Pleasant, courteous and professional telephone manner.

• Good organisational, follow-up and problem-solving skills.

• Experience in a call centre; if in the beauty, wellness, slimming, TCM wellness or aesthetic industry, it will be an advantage.
  

Working Hours & Location

• Mon-Friday: 10.30 am - 8pm , Sat : 10 am - 6pm (off on Sunday & PH)

• Full-Time basis

• Sun and PH off