Customer Service Coordinator

LINDE MATERIAL HANDLING ASIA PACIFIC PTE LTD; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

LINDE MATERIAL HANDLING ASIA PACIFIC PTE LTD is seeking a detail-oriented logistics and service coordinator in Singapore. You will coordinate work orders between Sales and Service, schedule transport for truck movements, and ensure timely delivery of spare parts through SAP.

You will monitor CRM tasks and manage supplier coordination to support smooth operations. The role requires a Diploma and at least 3 years of relevant experience, with proficiency in Salesforce CRM and SAP.

Qualifications

• Diploma required.
• Minimum 3 years of relevant experience.
• Excellent communication and stakeholder management skills.
• Good organizational and time management abilities.
• Able to work in a fast-paced environment with minimum supervision.
• Must be proactive and multitasking.
• Proficient in Salesforce CRM and SAP.
• Willing to work at Loyang Way area.

Responsibilities

• Coordinate and manage work order arrangements between the Sales and Service teams to ensure smooth operations and timely service delivery.
• Handle transportation scheduling and logistics for all truck movements, ensuring efficient deployment and utilization of resources.
• Process and issue spare parts through SAP, maintaining accurate records and inventory transactions.
• Monitor and follow up on CRM tasks closely to ensure spare parts are issued and delivered in a timely manner.
• Arrange Safety Induction Course (SIC) registrations and renewal of Jurong Island passes for technicians to ensure compliance and site access readiness.
• Coordinate with external suppliers for batteries, attachments, and other equipment, ensuring timely procurement and support for operational requirements.
• Liaise with internal and external stakeholders to resolve operational issues and maintain high levels of customer service.
• Maintain accurate documentation and records related to work orders, spare parts issuance, transportation arrangements, and supplier coordination.

Skills

Communication

Stakeholder management

Organizational skills

Time management

Multitasking

Proactive

Education

Diploma holder

Tools

Salesforce CRM

SAP

Job description

Job Responsibilities:

• Coordinate and manage work order arrangements between the Sales and Service teams to ensure smooth operations and timely service delivery.
• Handle transportation scheduling and logistics for all truck movements, ensuring efficient deployment and utilization of resources.
• Process and issue spare parts through SAP, maintaining accurate records and inventory transactions.
• Monitor and follow up on CRM tasks closely to ensure spare parts are issued and delivered in a timely manner.
• Arrange Safety Induction Course (SIC) registrations and renewal of Jurong Island passes for technicians to ensure compliance and site access readiness.
• Coordinate with external suppliers for batteries, attachments, and other equipment, ensuring timely procurement and support for operational requirements.
• Liaise with internal and external stakeholders to resolve operational issues and maintain high levels of customer service.
• Maintain accurate documentation and records related to work orders, spare parts issuance, transportation arrangements, and supplier coordination.

Job Requirements:

• Minimum a Diploma holder
• Minimum 3 years of relevant experience
• Excellent communication and stakeholder management skills.
• Good organizational and time management abilities.
• Able to work in a fast-paced environment with minimum supervision
• Must be proactive and multitasking
• Proficient in Salesforce CRM and SAP
• Will to work at Loyang Way area