Customer Service Associates

LOANIFY PTE. LTD.; Singapore; On-site; SGD 21,000 - 28,000; Full time

Job summary

Loanify.sg in Singapore is seeking a Customer Service Admin to be the first point of contact via WhatsApp, phone, and other channels, guiding customers through the financing application process with clear explanations and timely follow-ups.

You will support the team with applications, ensure documents are complete, update internal systems, and coordinate with banks and brokers, while maintaining confidentiality and a high standard of service in a fast-paced environment.

Qualifications

• Prior experience in customer service or administration is an advantage.
• Excellent communication skills in English are required.
• Able to manage multiple customers and tasks concurrently.

Responsibilities

• Be the first point of contact for customers through WhatsApp, phone calls and other channels.
• Respond to customer enquiries promptly and professionally.
• Guide customers through the financing application process and explain required documents clearly.
• Follow up on outstanding documents and application status with customers.
• Keep customers updated and inform them of next steps.

Skills

Customer service

Communication

Multitasking

Job description

Customer Service Admin

Loanify.sg | Singapore

About Loanify.sg

Loanify.sg is a financial services platform that helps customers explore and connect with suitable financing solutions through our network of financial institutions and partners.

We believe applying for financing should besimple, transparent and customer-focusedand our Customer Service Admin plays an important role in making that experience smooth from the first enquiry until the application is completed.

What You’ll Do

Customer Service & Communication

• Be the first point of contact for customers through WhatsApp, phone calls and other communication channels.

• Respond to customer enquiries promptly and professionally.

• Understand customers’ needs and guide them through the financing application process.

• Explain the documents and information required in a clear and easy-to-understand manner.

• Follow up with customers on outstanding documents, information and application status.

• Keep customers updated throughout the process and ensure they know what to expect next.

• Handle customer concerns professionally and accelerate more complex cases when necessary.

Administrative & Application Support

• Assist the team with customer applications and documentation.

• Check that submitted information and documents are complete and properly organised.

• Update customer information and application status accurately in our internal systems.

• Coordinate with banks, financial institutions, brokers and internal team members where required.

• Maintain proper records and ensure follow-ups are completed on time.

• Assist with general administrative duties related to daily operations.

Customer Experience

• Put yourself in the customer's shoes and look for ways to make the process easier.

• Identify potential issues before they become problems.

• Follow up proactively rather than waiting for customers to chase us.

• Maintain a high standard of professionalism, confidentiality and service quality.

What We’re Looking For

We are looking for someone who is:

• Customer-orientedand genuinely enjoys helping people.

• Good at communicating through WhatsApp and phone.

• Organised and detail-oriented.

• Responsible with follow-ups and deadlines.

• Comfortable handling multiple customers and tasks at the same time.

• Willing to learn about different types of financing and financial products.

• Able to communicate confidently and professionally in English.

• Comfortable working in a fast-paced environment where processes may continue to evolve.

• A team player who is willing to take initiative rather than simply wait for instructions.

Prior experience in customer service, administration, banking, finance or loan processing is an advantage, but not mandatory.We are willing to train the right candidate.

The Right Mindset

At Loanify, we believe good customer service is not just about answering questions.

It is about asking:

“If I were the customer, what would I want to know?”

You should be someone who naturally thinks about the customer's next question, next step and overall experience.

If you see something that can be improved, we want you to speak up and suggest a better way of doing it.

What You’ll Learn

You will gain practical exposure to:

• Business and personal financing processes

• Bank application procedures

• Customer onboarding and documentation

• Different types of secured and unsecured financing

• Financial products and eligibility requirements

• Customer relationship management

• Sales and lead conversion processes

• Day-to-day operations of a growing financial services business

Working Environment

Loanify is a growing company, so this isnot a role where you will simply follow a fixed checklist every day.

You will have opportunities to learn different parts of the business, take ownership of your work and grow with the company.

We value people who arereliable, proactive, willing to learn and care about doing things properly.

Position Details

Position:Customer Service Admin
Employment Type:Full-time
Location:Singapore
Working Hours:10am - 6pm
Salary:$2200 + [commission/bonus if applicable]