Digital Credit Consultant (Loan Officer)

CF MONEY PTE. LTD.; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

Capital C Corporation in Singapore is seeking a Digital Credit Consultant to join our loan product sales team. You will promote personal, business, and vehicle loan options, explaining features, benefits, and suitability to customers with clarity and care.

The role emphasizes strong communication, a sales-driven mindset, and the ability to handle challenging inquiries. Mandarin and English proficiency is preferred to serve a diverse client base.

Qualifications

• Proven sales experience in financial products.
• Ability to explain complex financial concepts clearly.
• Fluent in English; Mandarin preferred.
• Able to work independently in a fast-paced environment.
• CRM experience is a plus.

Responsibilities

• Promote and sell personal, business, and vehicle loans with clear explanations of features and benefits.
• Build relationships with customers, addressing queries with product knowledge.
• Support customers through the loan application process and ensure timely submission of documents.
• Collaborate with internal teams to deliver a seamless customer experience.

Skills

Sales experience

Customer service

Communication skills

Bilingual English/Mandarin

CRM familiarity

Tools

CRM software

Job description

Job Title: Digital Credit Consultant

Company: Capital C Corporation

Location: Singapore

About Us:

Capital C Corporation is a pioneering fintech company headquartered in Singapore, revolutionizing financial services across Southeast Asia. With a decade of industry experience coupled with an innovative startup mindset, we are deeply passionate about the potential in Southeast Asia to empower our users. Our technology is purposefully designed to reach and uplift underserved individuals and businesses through digitalization.

We provide an array of financial solutions, encompassing consumer services, support for MSME businesses, financing for two & four-wheelers, buy now pay later options, and salary advances customized for developing countries.

Our goal is to foster financial stability and empower individuals to achieve their financial goals. Be part of our journey to transform financial inclusion and enrich lives across Southeast Asia.

Our mission is simple yet powerful: "Driving financial inclusion, enhancing lives."

Job Description:

Are you passionate about ensuring that customers' financial needs are met with dedication and care through offering personalised financial solutions? As a Digital Credit Consultant, you will be at the forefront of our loan product sales team, playing a key role in driving the growth of our loan offerings. You will be involved in actively promoting our diverse range of loan products, including personal loans, business loans, and vehicle loans (2/4 wheelers), engaging with customers to convey the features and benefits of these offerings to ensure they have a comprehensive understanding of their options.

Key Responsibilities:

• Sales & Promotion: Proactively promote and sell personal, business, and vehicle loans through effective customer outreach, ensuring loan products are clearly explained in terms of features, benefits, and suitability based on individual financial needs.
• Customer Engagement: Build strong relationships with customers, addressing queries and concerns with in-depth product knowledge, and providing clear guidance to help them make well-informed financial decisions.
• Application Support: Assist customers throughout the loan application process, ensuring all documentation is accurately completed and submitted in a timely manner, while closely monitoring the entire sales cycle, leading to the successful closure of transactions.
• Internal Collaboration: Deliver exceptional service through close collaboration with internal teams to ensure a seamless and efficient customer experience.

Qualifications:

• A dynamic, sales-driven individual with a proven background in sales, whether via face-to-face or virtual channels.
• Able to handle tough customer queries confidently and professionally.
• Goal-oriented, with the ability to think quickly to meet and exceed sales objectives.
• Experience in financial sales, with a deeper grasp of financial products and customer needs.
• Strong communication and interpersonal skills, with the ability to explain complex financial concepts in an accessible manner.
• Preferably proficient in both English and Mandarin languages.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with Customer Relationship Management (CRM) systems is a plus.

Working Hours:

• Shift roster:
  • 2 rotating shifts: 10 am - 7.30 pm and 10.45 am - 8.15 pm
  • 5-day workweek: Monday to Saturday, Sunday off + one additional off-day during the week