Loan Officer

EZ LOAN PTE. LTD.; Singapore; On-site; SGD 45,000 - 67,000; Full time

Benefits offered by this job

KPI incentives

Medical and dental benefits

Performance bonus

Job summary

EZ LOAN PTE. LTD. in Singapore is seeking a Loan Officer to join our fast-growing financial services team. This full-time permanent role involves engaging with customers, addressing inquiries via phone and WhatsApp, and maintaining accurate CRM records to ensure smooth service delivery.

No prior experience required; training will be provided. The role offers a competitive salary range (S$4,000–S$6,000 per month) with KPI incentives and benefits.

Qualifications

• No prior experience required; training will be provided.
• Good communication and interpersonal skills.
• Able to use CRM systems and respond to customer enquiries.
• Team-oriented and eager to learn.

Responsibilities

• Respond to customer enquiries via phone, WhatsApp and other channels
• Address and resolve customer concerns politely and professionally
• Maintain accurate records of customer interactions in our CRM
• Support daily customer communication and service operations
• Assess customer needs and risks in accordance with company procedures
• Work closely with team members to deliver a positive customer experience

Skills

CRM software

Communication

Teamwork

Tools

CRM systems

Job description

We're Hiring: Loan Officer

Location: Singapore | Industry: Financial Services

Full-time Permanent Position | S$4,000-S$6,000 per month

Are you passionate about delivering great customer experiences? Do you enjoy engaging with people and building trust through communication?

Join EZ Loan, one of Singapore's trusted licensed moneylenders, as a Loan Officer and be part of a professional, fast-growing team.

Remuneration & Benefits

• Monthly salary: S$4,000-S$6,000, comprising basic salary and KPI incentives
• KPI incentives and performance bonus
• Medical and dental benefits

Responsibilities

• Respond to customer enquiries via phone, WhatsApp and other channels
• Address and resolve customer concerns politely and professionally
• Maintain accurate records of customer interactions in our CRM
• Support daily customer communication and service operations
• Assess customer needs and risks in accordance with company procedures
• Work closely with team members to deliver a positive customer experience

Requirements

• No prior experience required; training will be provided
• Positive attitude and eagerness to learn
• Good communication and interpersonal skills
• Comfortable using CRM systems and responding to customer enquiries
• Able to negotiate, resolve complaints and work effectively in a team

Why Join EZ Loan?

• Centrally located office at Beach Road
• Dynamic and supportive team environment
• Transparent career-growth opportunities
• Stable, professional work setting with strong leadership