Customer Service Associate (Up to $4,500) #BTS

Recruit Express Pte Ltd; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a customer service professional to handle live chat inquiries and service requests, ensuring a positive experience. You will address enquiries from financial representatives and policyholders, escalating complex cases when necessary.

Role requires timely follow-ups, adherence to service levels, and accurate CRM record-keeping, with capacity to perform outbound calls and ad hoc duties as needed.

Qualifications

• Experience in customer service functions.

Responsibilities

• Handle customer enquiries and service requests primarily through Live Chat, ensuring a positive customer experience.
• Attend to financial representatives' and policyholders' enquiries, complaints and concerns professionally and accurately.
• Ensure timely follow-ups, fulfil service commitments and make outbound calls when required.
• Assess appeals, recommend appropriate actions and escalated complex cases to relevant departments for resolution.
• Maintain accurate customer interactions and service records in the CRM system, meet service quality and productivity targets.
• Assist with ad hoc duties as assigned.

Skills

Customer service experience

Job description

Responsibilities

• Handle customer enquiries and service requests primarily through Live Chat, ensuring a positive customer experience
• Attend to financial representatives' and policyholders' enquiries, complaints and concerns professionally and accurately
• Ensure timely follow-ups, fulfil service commitments and make outbound calls when required
• Assess appeals, recommend appropriate actions and escalated complex cases to relevant departments for resolution
• Maintain accurate customer interactions and service records in the CRM system, meet service quality and productivity targets
• Assist with ad hoc duties as assigned

Requirements

• Experience in customer service functions

Megan Ng Su Ting (CEI No.: R23115059)

Recruit Express Pte Ltd

EA Licence No: 99C4599