(Entry) Customer Service (Live Chat/Digital Communications)

PERSOL Singapore; Singapore; Presencial; SGD 31 000 - 45 000; Tempo integral

Resumo da oferta

PERSOL Singapore is seeking a Contact Centre Officer in Eunos to handle phone enquiries and live chats from financial representatives, delivering service excellence and a positive customer experience.

You will record interactions in the CRM, follow up on requests, and support projects as needed. Fresh graduates are welcome; training provided to help you succeed. This is a 6–12 month contract with renewal options and a competitive monthly salary.

Qualificações

• Customer service experience or aptitude considered
• Strong communication and interpersonal skills
• Ability to work in a dynamic environment and as part of a team
• Comfortable handling live chat and phone inquiries
• Diversity in customers and quick problem solving

Responsabilidades

• Attend to enquiries via phone calls and live chat with customers and financial representatives
• Resolve issues at first point of contact where possible and ensure proper closure
• Record all customer interactions accurately in the CRM
• Follow up on matters in a timely and professional manner
• Assess appeals and prepare recommendations for management
• Perform overtime duties during busy periods as needed
• Support ad-hoc projects and initiatives as assigned

Conhecimentos

Customer service

Communication

Team player

Diverse customers

Live chat

Formação académica

A-Level & above

Descrição da oferta de emprego

Location: Eunos

Contract: 6 Months/12 Months (Renewable)

Salary: $2800-4000/monthly (+ Completion Bonus)

Job Purpose

Join our Customer Service team and play an important role in delivering service excellence and ensuring a positive customer experience. You will attend to phone enquiries from policyholders and financial representatives, as well as live chats from financial representatives, while maintaining a high level of accessibility and service standards.

The Role

As a Contact Centre Officer, you will:

• Attend to enquiries and requests received through phone calls and live chat in a professional, efficient, accurate and prompt manner.

• Resolve customers’ and financial representatives’ enquiries, complaints and issues at the first point of contact wherever possible, ensuring good closure.

• Record complete and accurate information on customer interactions in the Customer Relationship Management (CRM) system.

• Ensure effective and timely follow-up on matters as promised to customers and financial representatives.

• Assess appeals and prepare recommendations for Managers, Heads or HODs.

• Perform additional or overtime duties during operational exigencies when required.

• Support ad-hoc initiatives and projects as assigned by management.

What We’re Looking For

• A-Level & above.

• Comfortable communicating with customers from diverse backgrounds.

• Comfortable communicating via live chat and typing responses to financial representatives.

• Good interpersonal and communication skills.

• Customer-oriented disposition.

• A strong team player who thrives in a dynamic environment.

• Candidates without prior experience are welcome to apply.

Why Join Us?

If you enjoy helping people, solving problems and communicating with different types of customers, this is an opportunity to build valuable experience in a professional Contact Centre environment. Training and support will be provided to help you succeed in the role.

We regret to inform that only shortlisted candidates will be notified.