Customer Service Associate (MNX)

United Parcel Service Sweden Aktiebolag; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

UPS in Singapore is seeking a Customer Service and Operations professional to join our team. You will handle customer inquiries, support logistics processes, and contribute to KPI reporting in a fast-paced environment.

The role requires at least a Diploma or equivalent, 2 years in air/sea freight operations, strong English, and proficiency in Microsoft Office. Superior communication and multitasking skills will help you succeed.

Qualifications

• Possess at least GCE 'N'/'O' Levels or a Diploma in any discipline.
• Minimum 2 years of experience in Air and Sea Freight Operations, with a strong focus on customer service and stakeholder management.
• Excellent command of written and spoken English, with strong communication and interpersonal skills.
• Self-motivated, proactive, and able to take ownership of tasks and responsibilities.
• Strong problem-solving skills with the ability to work effectively in a fast-paced environment.
• Demonstrated ability to multitask, prioritize competing demands, and meet deadlines.

Responsibilities

• Keep the pulse of customer satisfaction.
• Respond to customer's inquiries in a timely manner. Take the lead as a first PIC for customers.
• Work with internal/external customers to create an exceptional customer service experience.
• Manage account/customer expectations.
• Work with internal and external customers for Corrective and Preventative Actions.
• Help craft and create KPI customer specific reporting and scorecards.
• Build and maintain rapport with customers to fulfill their requirements.

Skills

Customer service

Communication

Interpersonal skills

Self-motivation

Problem solving

Multitasking

Deadline oriented

Education

GCE N/O Levels or Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Responsibilities

Customer Service

• Keep the pulse of customer satisfaction
• Respond to customer's inquiries in a timely manner. Take the lead as a first PIC for customers
• Work with internal/external customers to create an exceptional customer service experience
• Manage account/customer expectations
• Work with internal and external customers for Corrective and Preventative Actions
• Help craft and create KPI customer specific reporting and scorecards
• Build and maintain rapport with customers to fulfill their requirements

Operations/Distribution

• Process Stock In/Out in SAP
• Work with LFS internal customers on process improvements
• Help craft account SOPs and Work Instructions
• Assist in distribution and operations as needed

Administration

• CAPA Reporting
• KPI management
• Assist with Quotation, RFQ and RFI
• Sales support
• Undertake other duties as requested

Job Requirements

• Possess at least GCE 'N'/'O' Levels or a Diploma in any discipline.
• Minimum 2 years of experience in Air and Sea Freight Operations, with a strong focus on customer service and stakeholder management.
• Excellent command of written and spoken English, with strong communication and interpersonal skills.
• Self-motivated, proactive, and able to take ownership of tasks and responsibilities.
• Strong problem-solving skills with the ability to work effectively in a fast-paced environment.
• Demonstrated ability to multitask, prioritize competing demands, and meet deadlines.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Prior supervisory or people management experience will be an added advantage.

Employee Type:

• Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.