Air Freight Operations Assistant

268 UPS SCS SINGAPORE PTE LTD; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

UPS in Singapore is seeking an Air Freight (Export) Operations Assistant to support end-to-end air export operations, ensuring timely booking, accurate documentation, and smooth coordination with airlines, customers and internal teams.

The role requires strong attention to detail, good communication skills, and the ability to multitask in a fast-paced logistics environment. A Diploma or Bachelor’s degree and 2+ years in air freight are preferred, with opportunities to learn and grow within UPS.

Qualifications

• Diploma or Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field.
• At least 2 years of experience in air freight forwarding or export operations preferred (candidates without experience considered).
• Basic knowledge of air freight export processes, Incoterms & IATA regulations is an advantage.
• Strong organizational skills with high attention to detail.
• Good written and verbal communication skills.
• Ability to multitask and work under pressure to meet flight cut-off times.
• Proficiency in MS Office; experience with freight management systems is a plus.
• Proactive, responsible, eager to learn; customer-oriented with problem-solving skills.
• Able to work independently and as part of a team; detail-focused with urgency.

Responsibilities

• Assist in handling air freight export shipments from booking to final departure.
• Coordinate with airlines, GSA offices, trucking vendors, and warehouses for space booking and cargo movement.
• Prepare and process air export documentation, including MAWB, HAWB, commercial invoices, packing lists, and export permits.
• Ensure compliance with airline requirements, IATA regulations, and export customs procedures.
• Submit shipping instructions and confirm flight schedules and cut-off times.
• Track export shipments and provide timely status updates to customers and internal teams.
• Coordinate customs export clearance and ensure all documentation is complete and accurate.
• Enter shipment details into freight management systems and maintain accurate operational records.
• Handle operational issues such as rollovers, delays, or documentation discrepancies.
• Perform other operational and administrative tasks as assigned.

Skills

Attention to detail

Communication skills

Multitasking

Teamwork

Problem-solving

Education

Diploma or Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field

Tools

MS Office (Excel, Word, Outlook)

Freight management systems

Job description

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Job Description:

The Air Freight (Export) Operations Assistant supports end-to-end air export operations, ensuring timely booking, accurate documentation, and smooth coordination with airlines, customers, and internal teams. The role requires strong attention to detail, good communication skills, and the ability to work in a fast‑paced logistics environment.

Job Responsibilities

• Assist in handling air freight export shipments from booking to final departure
• Coordinate with airlines, GSA offices, trucking vendors, and warehouses for space booking and cargo movement
• Prepare and process air export documentation, including MAWB, HAWB, commercial invoices, packing lists, and export permits
• Ensure compliance with airline requirements, IATA regulations, and export customs procedures
• Submit shipping instructions and confirm flight schedules and cut‑off times
• Track export shipments and provide timely status updates to customers and internal teams
• Coordinate customs export clearance and ensure all documentation is complete and accurate
• Enter shipment details into freight management systems and maintain accurate operational records
• Handle operational issues such as rollovers, delays, or documentation discrepancies
• Perform other operational and administrative tasks as assigned

Job Requirements

• Possess a Diploma or Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field (preferred)
• At least 2 years of experience in air freight forwarding or export operations is preferred, though individuals without experience will also be considered
• Basic knowledge of air freight export processes, Incoterms, and IATA regulations is an advantage
• Strong organizational skills with high attention to detail
• Good written and verbal communication skills
• Ability to multitask and work under pressure to meet flight cut‑off times
• Working proficiency in MS Office (Excel, Word, Outlook)
• Experience with freight forwarding or cargo management systems is a plus
• Proactive, responsible, and eager to learn
• Customer‑oriented with problem‑solving skills
• Able to work independently and as part of a team
• Detail‑focused with a strong sense of urgency

Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.