Customer Service Associate (MNX)

UPS; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

UPS Singapore is seeking a proactive Customer Service professional to support air and sea freight operations, coordinate with internal teams, and deliver an exceptional service experience to customers. You will process stock in/out in SAP, contribute to KPI reporting, assist with quotations and RFIs, and provide sales support.

This permanent on-site role requires strong English communication, 2 years in freight operations, and proficiency with MS Office.

Qualifications

• Possess at least GCE ‘N’/‘O’ Levels or a Diploma in any discipline.
• Minimum 2 years of experience in Air and Sea Freight Operations, with a strong focus on customer service and stakeholder management.
• Excellent command of written and spoken English, with strong communication and interpersonal skills.
• Self-motivated, proactive, and able to take ownership of tasks and responsibilities.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Prior supervisory or people management experience will be an added advantage.

Responsibilities

• Keep the pulse of customer satisfaction.
• Respond to customer’s inquiries in a timely manner. Take the lead as a first PIC for customers.
• Work with internal/external customers to create an exceptional customer service experience.
• Manage account/customer expectations.
• Work with internal and external customers for Corrective and Preventative Actions.
• Help craft and create KPI customer specific reporting and scorecards.
• Build and maintain rapport with customers to fulfill their requirements.
• Process Stock In/Out in SAP.
• Work with LFS internal customers on process improvements.
• Help craft account SOPs and Work Instructions.
• Assist in distribution and operations as needed.
• CAPA Reporting
• KPI management
• Assist with Quotation, RFQ and RFI
• Sales support
• Undertake other duties as requested

Skills

Customer service

KPI reporting

SAP

MS Office

Education

GCE N/O Levels or Diploma

Tools

SAP

MS Office

Job description

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Job Description:

Job Responsibilities

Customer Service

• Keep the pulse of customer satisfaction

• Respond to customer’s inquiries in a timely manner. Take the lead as a first PIC for customers

• Work with internal/external customers to create an exceptional customer service experience

• Manage account/customer expectations

• Work with internal and external customers for Corrective and Preventative Actions

• Help craft and create KPI customer specific reporting and scorecards

• Build and maintain rapport with customers to fulfill their requirements

Operations/Distribution

• Process Stock In/Out in SAP

• Work with LFS internal customers on process improvements

• Help craft account SOPs and Work Instructions

• Assist in distribution and operations as needed

Administration

• CAPA Reporting

• KPI management

• Assist with Quotation, RFQ and RFI

• Sales support

• Undertake other duties as requested

Job Requirements

• Possess at least GCE ‘N’/‘O’ Levels or a Diploma in any discipline.

• Minimum 2 years of experience in Air and Sea Freight Operations, with a strong focus on customer service and stakeholder management.

• Excellent command of written and spoken English, with strong communication and interpersonal skills.

• Self-motivated, proactive, and able to take ownership of tasks and responsibilities.

• Strong problem-solving skills with the ability to work effectively in a fast-paced environment.

• Demonstrated ability to multitask, prioritize competing demands, and meet deadlines.

• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.

• Prior supervisory or people management experience will be an added advantage.

Employee Type:

Permanent

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