Customer Service Associate (MNX)

United Parcel Service, Inc.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

United Parcel Service, Inc. 在新加坡招聘客户服务与运营综合岗位。职责包含维护客户满意度、响应询问、与内部/外部客户协作以提供卓越的客户体验；在运营与分发环节处理库存出入、改进流程并参与SOP编写；并负责CAPA、KPI管理、报价支持等行政工作。你需要具备相关教育背景与2年及以上相关经验，具备良好英文沟通能力，能在快节奏环境中多任务推进。

这是全职岗位，强调主动性与团队协作，熟练使用Office工具者优先。

Qualifications

• 至少具备GCE N/O级别或同等文凭。
• 至少2年空运/海运操作与客户服务经验。
• 具备良好的英文书写和口头沟通能力。
• 能在快节奏环境中独立工作并具备问题解决能力。
• 熟练使用Microsoft Office，尤其是Excel、Word、Outlook。
• 具备监督经验者优先。

Responsibilities

• 客户服务：维护客户满意度，响应咨询，处理客户期望。
• 运营/分发：处理SAP中的库存出入，协助改进流程和SOP。
• 行政：CAPA报告、KPI管理、协助报价、RFQ/RFI、销售支持。

Skills

沟通能力

客户服务

多任务处理

自我驱动

Office技能

Education

GCE N/O Levels or Diploma

Tools

SAP

Job description

在申请工作之前，请从本页右上角的选项中选择您的语言偏好。

在《财富》世界 500 强组织探索您的下一个机会。 设想创新的可能性，体验我们有益的文化，并与才华横溢的团队合作，帮助您每天变得更好。 我们知道要引领 UPS 走向美好的明天，我们需要具有技能且激情满满的人才。 如果您具备领导自己或团队的素质和动力，那么我们会提供职位供您培养自己的技能并将您提升到一个新的水平。

职务描述：

Job Responsibilities

Customer Service

• Keep the pulse of customer satisfaction
• Respond to customer’s inquiries in a timely manner. Take the lead as a first PIC for customers
• Work with internal/external customers to create an exceptional customer service experience
• Manage account/customer expectations
• Work with internal and external customers for Corrective and Preventative Actions
• Help craft and create KPI customer specific reporting and scorecards
• Build and maintain rapport with customers to fulfill their requirements

Operations/Distribution

• Process Stock In/Out in SAP
• Work with LFS internal customers on process improvements
• Help craft account SOPs and Work Instructions
• Assist in distribution and operations as needed

Administration

• CAPA Reporting
• KPI management
• Assist with Quotation, RFQ and RFI
• Sales support
• Undertake other duties as requested

Job Requirements

• Possess at least GCE ‘N’/‘O’ Levels or a Diploma in any discipline.
• Minimum 2 years of experience in Air and Sea Freight Operations, with a strong focus on customer service and stakeholder management.
• Excellent command of written and spoken English, with strong communication and interpersonal skills.
• Self-motivated, proactive, and able to take ownership of tasks and responsibilities.
• Strong problem-solving skills with the ability to work effectively in a fast-paced environment.
• Demonstrated ability to multitask, prioritize competing demands, and meet deadlines.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Prior supervisory or people management experience will be an added advantage.

员工类型:

永久

UPS 致力于提供一个没有歧视、骚扰和报复的工作场所。