Program Manager (Healthcare Logistics)

United Parcel Service Sweden Aktiebolag; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

UPS in Singapore is seeking an experienced professional to lead customer supply chain programs. You will develop knowledge of customers' business, act as escalation point, drive resolution, and manage data analysis and reporting.

This permanent role requires a Bachelor's in related field and at least 5 years in supply chain/logistics/healthcare, with strong communication, negotiation, and stakeholder management skills.

Qualifications

• Excellent communication and negotiation skills.
• Able to manage and react quickly to unexpected situations.
• Able to work in a highly fast-paced environment.
• Able to multi-task and deliver results under pressure.
• Confident and able to collaborate and manage stakeholders of all levels.
• Good team player; self-driven; energetic and motivated.
• Experience in program/project/operations management preferred.
• Minimum 5 years of relevant working experience in Supply Chain/Logistics/Healthcare industry.

Responsibilities

• Develop and maintain knowledge of customer's business and associated supply chain requirements.
• Act as an escalation point for customer for any issues and drive resolution/corrective action.
• Implementation Project Management for product upgrades and initiatives.
• Data analysis and creation of customer reports.
• Prepare performance data/KPI reporting requirements for monthly and QBR meetings.
• Facilitate and attend customer monthly meetings and QBR's.
• Conduct regular operations calls with key account stakeholders.
• Ensuring operational best practices are in line with customer requirements.
• Provide rate analysis when required.
• On-going systems support. Train staff and other service partners.
• Monitor operational SOP execution / compliance / quality.
• Demonstrate ability to manage multiple complex projects - prioritization, planning, scheduling, reporting and influencing.
• Ability to make data guided decisions to enable logistics services and optimize material planning.
• Work with systems analysts, software engineers & industrial engineers to automate key processes, fix gaps, build reporting capabilities.
• Other ad hoc tasks that may be assigned

Skills

Communication skills

Negotiation skills

Stakeholder management

Multi-tasking under pressure

Fast-paced environment

Data-driven decisions

Project/Operations management

Team collaboration

Education

Bachelor's degree in Supply Chain/Industrial Engineering/Healthcare related discipline

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

• Develop and maintain knowledge of customer's business and associated supply chain requirements.
• Act as an escalation point for customer for any issues and drive resolution/corrective action. Implement solutions to address and correct identified issues pro-actively. Provide root cause analysis, drive continuous improvements and execution of solutions region as well as globally.
• Implementation Project Management for product upgrades and initiatives
• Data analysis and creation of customer reports
• Prepare performance data/KPI reporting requirements for monthly and QBR meetings.
• Facilitate and attend customer monthly meetings and QBR's.
• Conduct regular operations calls with key account stakeholders
• Ensuring operational best practices are in line with customer requirements.
• Provide rate analysis when required
• On-going systems support. Train staff and other service partners
• Monitor operational SOP execution / compliance / quality
• Demonstrate ability to manage multiple complex projects - prioritization, planning, scheduling, reporting and influencing
• Ability to make data guided decisions to enable logistics services and optimize material planning
• Work with systems analysts, software engineers & industrial engineers to automate key processes, fix gaps, build reporting capabilities
• Other ad hoc tasks that may be assigned

Qualifications

• Bachelor's degree in Supply Chain/Industrial Engineering/Healthcare related discipline
• Minimum 5 years of relevant working experience in Supply Chain/Logistics/Healthcare industry
• Excellent communication and negotiation skills
• Able to manage and react quickly to unexpected situations
• Able to work in a highly fast-paced environment
• Able to multi-task and deliver results under pressure
• Confident and able to collaborate and manage stakeholders of all levels
• Good team player; self-driven; energetic and motivated
• Experience in program/project/operations management preferred

This position is based in Singapore hence candidate must possess the right to work in Singapore.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.