Customer Service Associate

RESOURCE VANTAGE; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

RESOURCE VANTAGE in Singapore seeks a friendly front desk professional to handle walk‑in inquiries, admin duties, and licensing support. You will assist in registration, resignations, and recruitment while maintaining confidential filing and strong client relationships.

The role requires 1–2 years of front-desk experience, proficiency in MS Office, and excellent communication skills. A team player who thrives in a busy customer‑facing environment is essential.

Qualifications

• 1–2 years in front-desk customer service or face-to-face interactions.
• Proficient with MS Office applications.
• Strong interpersonal and communication skills.
• A team player who fosters cooperation.

Responsibilities

• Provide prompt frontline services and perform admin tasks.
• Assist in licensing matters such as registration, resignations and recruitment.
• Attend to walk-in, phone and email enquiries
• Maintain proper filing and disposal of confidential documents
• Identify and assess salespersons' needs to achieve satisfaction
• Build sustainable relationships and trust with salespersons through open communication
• Handle complaints, provide solutions and follow up to ensure resolution
• Take the extra mile to engage salespersons
• Assist in liaising and creating agency collaterals like name card design and mailers

Skills

Front desk

Customer service

Interpersonal skills

Team player

Communication

Tools

MS Office

Photoshop

Illustrator

InDesign

Canva

Job description

Job Responsibilities

• Provide prompt frontline services and perform admin tasks.
• Assist in salespersons licensing matters such as registration and resignations and recruitment.
• Attending to walk-in, phone and email enquiries
• Maintain proper filing and disposal of confidential documents
• Identify and assess our salespersons' need to achieve satisfaction
• Build sustainable relationships and trust with our salespersons through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
• Take the extra mile to engage our salespersons
• Assist in liaising and creating agency collaterals like name card design, mailers, etc.
• Assist in the design and creation of graphics, and layouts for making name cards

Requirements

• At least 1-2 years of relevant experience in front-desk customer service and face-to-face customer interactions.
• Proficient in MS Office applications
• Strong interpersonal and communication skills
• A team player who fosters a cooperative work environment
• Knowledge of creative design tools (e.g. Photoshop / Illustrator / Indesign /Canva) will be preferred.

Work Location: Central Region