Customer Service Associate

Peoplebank Singapore Pte Ltd; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Leading international bank in Singapore is seeking a CustomerService Associate (Banking) for a 6-month contract in the Central Region. You will support onboarding and account opening, perform customer identity verification, and collect KYC documents.

Responsibilities include reviewing SOW/SOF for enhanced due diligence, explaining requirements to customers, and processing applications in internal systems. Training will be provided, and roles are on-site in Singapore.

Qualifications

• Prior experience in customer-facing roles.
• Strong written and verbal communication.
• Ability to handle challenging conversations professionally.
• Willingness to learn KYC requirements and banking procedures.

Responsibilities

• Conduct customer identity verification via calls and face-to-face meetings.
• Collect and verify customer IDs and KYC documents.
• Review Source of Wealth (SOW) and Source of Funds (SOF) for enhanced due diligence.
• Explain banking requirements clearly and address customer queries.
• Submit account applications through internal systems and perform screening checks.
• Ensure all verification and documentation comply with procedures.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Confidentiality

Tools

Internal banking systems

Job description

CustomerService Associate (Banking)

6 Months Contract

Central Region

We are seeking customer-focused individuals to support customer onboarding and account opening processes for a leading international bank. This role involves conducting customer verification, collecting KYC documentation, and ensuring applications meet the bank's verification and compliance requirements.

Key Responsibilities

• Conduct customer identity verification via recorded telephone calls and face-to-face appointments at bank branches.
• Collect and verify customer identification documents and KYC supporting information.
• Review Source of Wealth (SOW) and Source of Funds (SOF) documentation for enhanced due diligence cases.
• Explain banking requirements clearly and professionally, addressing customer queries and concerns.
• Submit account applications through internal systems and perform required screening checks.
• Ensure all verification and documentation processes comply with the bank's procedures.

Requirements

• Previous customer service or customer-facing experience preferred.
• Strong communication and interpersonal skills, with the ability to handle challenging conversations professionally.
• Comfortable conducting telephone verification and meeting customers face-to-face.
• Detail-oriented, organised, and able to handle confidential customer information.
• Willingness to learn banking procedures, KYC requirements, and internal systems.
• Banking or financial services experience is an advantage but not mandatory.

Job Details

• Working Days: Monday to Friday.
• Work Arrangement: Fully on-site.
• Training: Approximately 1-2 weeks of structured training.

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.