Customer Service Associate , Corporate Banking

FIBI - הבנק הבינלאומי; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

FIBI - הבנק הבינלאומי in Singapore seeks a Contract Banking Operations Assistant to support account opening, document management, and client liaison.

The role covers coordinating submissions, processing deposits/loans, and assisting in trade finance activities, with emphasis on accuracy and timely processing. Strong bilingual English-Chinese communication is required.

Qualifications

• Diploma or higher education in Banking or related discipline.
• Min 2 years of relevant experience in commercial or corporate banking.
• Ability to multitask and manage priorities.
• Excellent interpersonal, relationship management, and communication skills.
• Proactive team player with ability to work independently.
• Bilingual in English and Chinese (written and spoken) to liaise with Mandarin-speaking clients and partners.

Responsibilities

• Assist in preparing account opening documents and monitor collection of missing items for timely completion.
• Coordinate account opening submission and completion per internal procedures.
• Support daily transactions for deposit, loan, and trade finance activities.
• Assist with routine demand deposit rate negotiation support.
• Conduct preliminary checks on customer documents and liaise with Operations for downstream processing.
• Verify daily deposit and remittance transactions.
• Provide transaction advice and handle routine customer inquiries.
• Review AML screening outputs and escalate matched cases to the business unit.
• Perform additional duties and ad hoc assignments as directed by supervisors.

Skills

Multitasking

Communication skills

Team player

Independent work

Bilingual in English and Chinese

Education

Diploma or higher in Banking

Job description

This is a Contract Role, with extension.

Job Description:-

• Assist in preparing account opening documents and monitor the collection of outstanding and supplementary documents to ensure timely completion of the account opening process.
• Coordinate account opening submission and follow through to completion in accordance with internal procedures.
• Support daily transaction processing and follow-up for deposit, loan, and trade finance activities.
• Assist with routine demand deposit rate negotiation support.
• Conduct preliminary checks on customer transaction documents and liaise with Operations for downstream processing.
• Assist in verifying daily deposit and remittance transactions.
• Provide transaction advice, confirmations, or related messages to customers and handle routine customer inquiries
• Review AML screening outputs, and escalate relevant matched cases to the responsible business unit for further action.
• Perform additional duties and ad hoc assignments as directed by supervisors.

Job Requirements:-

• Diploma or higher education in Banking, or a related discipline.
• Min 2 years of relevant experience in commercial or corporate banking.
• Ability to multi-tasking
• Excellent interpersonal, relationship management, and communication skills.
• Proactive team player with the ability to work independently under minimal supervision.
• Bilingual in English and Chinese (both written and spoken) to liaise effectively with Mandarin-speaking clients and business partners.