Operations Coordinator

CEVA Logistics; Singapore; On-site; SGD 24,000 - 42,000; Full time

Benefits offered by this job

Annual leave

Pension

Health insurance

Life assurance

Job summary

CEVA Logistics is seeking a results‑oriented operations professional to join the Control Tower team. You will oversee daily operations, handle customer orders and bookings, monitor transport execution and escalate issues to ensure on‑time delivery and compliance across multiple carriers and modes.

You will also support incident management, performance reporting and supplier onboarding, working with a globally distributed team in a fast‑paced environment.

Qualifications

• Diploma in Logistics or related field with knowledge of 3PL and SCM concepts.
• Strong computer skills and MS Office proficiency.
• Excellent English communication and teamwork abilities.

Responsibilities

• Be the first point of contact for customers, carriers, suppliers and stakeholders.
• Handle orders, accompanying documentation and transport bookings per routing and SLAs.
• Monitor transport execution to ensure adherence to standards and instructions.
• Manage customer requests and incidents promptly and escalations as needed.
• Provide input for reports, monthly reviews and KPI analysis.
• Assist onboarding of new suppliers to ensure compliance and performance.

Skills

Diploma in Logistics

3PL

Supply Chain Management

Microsoft Office

Customer service

Time management

Education

Diploma in Logistics

Business Administration

Tools

MS Office

Excel

PowerPoint

Word

Transportation/Warehouse Management Systems

Job description

CEVA Logistics, a world leader in third-party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at approximately 1,500 facilities. With a pro forma 2023 revenue of US$20.2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions.

YOUR ROLE

At CEVA Lead Logistics (CLL), we are providing customers with outstanding Visibility and Control across their entire Supply Chain. Our operations teams located across the globe in our Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost.

Based in one of CLL's regional Control Towers and reporting to the CLL Control Tower Operations Supervisor or Operations Manager, this role oversees daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders. This includes shipment booking, event (milestone) management, as well as timely escalation of issues.

This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.

WHAT ARE YOU GOING TO DO?

Day to day Operations:

• First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day-to-day business
• Handle customer's orders including related documentation, and transport booking with carriers according to specified routing and service level
• Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions

Request and Incident Management:

• Handling of customer requests and supply chain incidents / disruptions
• Inform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise

Visibility and Event Management:

• Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers
• Follow up on missing events and investigate data inconsistencies

Support reporting and performance measurement:

• Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviews
• Support analysis of standard KPIs and reports and identify / suggest areas for improvement
• Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance.

Process Governance:

• Act in accordance with all relevant CLL SOP, Work Instructions and job specific procedures
• Support implementation of changes to processes or policies as determined by the process owners

WHAT ARE WE LOOKING FOR?

• Equivalent of a Diploma in Logistics, 3PL, Transportation or Supply Chain Management, related field or comparable work experience
• Minimum 1 year of working experience
• Fresh graduates with logistics or supply chain related educational background may be considered
• Strong computer skills and good working knowledge of Microsoft Office
• General understanding of Supply Chain Management concepts and logistics processes
• Fluency in English (both written and spoken) mandatory
• Ability to work under pressure in a fast-paced environment
• Proven ability to get things done and a team player
• Highly dependable and reliable in ensuring priorities are met effectively, good time management skills
• Customer service oriented
• Willingness to occasionally support work schedules outside of standard business hours (evenings / weekends), e.g., in case of urgent or emergency shipment
• Diploma in in business administration or Supply Chain Management.
• Experience in Freight forwarding logistics and International Supply Chain Management
• Advanced knowledge of MS office products, Excel, PPT & Word
• Knowledge of transportation/warehouse management systems
• Multilingual candidates a plus

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There's no doubt that you will be compensated for your hard work and commitment.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.