Customer Service Assistant Manager

BEATHCHAPMAN (PTE. LTD.); Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

BeathChapman Pte Ltd in Singapore is hiring a Customer Service Assistant Manager to own the relationship and service performance for a portfolio of regional strategic accounts. You will act as the trusted advisor while driving operational delivery from demand forecasting to order fulfilment.

You will manage forecasts, orders and shipment data; lead regular reviews on forecasting, on-time delivery, quality, revenue impact and asset performance; identify growth and partner with sales to convert

Qualifications

• Experience in planning, operations, logistics and third-party provider management.
• Experience in account management or customer-facing roles.
• Excellent communication and problem-solving abilities in a dynamic environment.

Responsibilities

• Own the relationship and service performance for a portfolio of regional strategic accounts.
• Manage forecasts, orders and shipment data for each account.
• Lead regular reviews covering forecasting, on-time delivery, quality, revenue impact and asset performance.

Skills

Strong communication skills

Problem solving

Supply chain background

Account management experience

Job description

A market leader in the logistics industry is hiring for a Customer Service Assistant Manager to own the relationship and service performance for a portfolio of regional strategic accounts. The role sits where the customer meets the supply chain: where you will be the trusted advisor they turn to, while also driving the operational delivery behind them, from demand forecasting through to order fulfilment and service performance.

You will manage each account's forecasts, orders and shipment data, lead regular reviews covering forecasting, on-time delivery, quality, revenue impact and asset performance, and continuous improvement of service-level KPIs. You will also identify growth within your accounts, partner with sales to convert it, and handle the internal reporting that tracks how each account is performing.

The ideal candidates come from a strong supply chain background spanning - planning, operations, logistics and third-party provider management, inventory, alongside account management or customer-facing experience. You are a strong communicator and problem-solver, and comfortable working in a dynamic environment.

Reg No. R1987809

BeathChapman Pte Ltd

License no. 16S8112