Customer Service (Air Freight)

Private Advertiser; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Private Advertiser in Singapore is seeking a capable operations associate to coordinate day-to-day activities between stakeholders and ensure smooth freight forwarding processes. The role focuses on customer interface, tracking, and documentation with an emphasis on accuracy and timely delivery.

The candidate should display strong communication, multitasking, and problem-solving skills, and be comfortable liaising with local and overseas contacts.

Qualifications

• Experience in import/export with freight forwarding is required.
• Ability to work in a fast-paced, deadline-driven office environment.
• Strong time management and multitasking abilities.
• Excellent verbal and written communication, with strong customer service skills.
• Proficient in MS Office; Mandarin-speaking stakeholders is a plus.

Responsibilities

• Interface with customer and optimizing quality of service, business growth and customer satisfaction
• Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships
• Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offer solutions
• Serve as backup to internal support group
• Set up customer database, process bookings and executes pertinent orders
• Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures
• Responsible for maintaining timely tracking status accuracy and schedules for all jobs
• Maintaining internal/external KPIs and SOPs to meet customer requirements
• Any other ad-hoc additional functions mandated by Management

Skills

Freight forwarding

Leadership

Deadline-driven

Multi-tasking

Time management

Communication

Customer service

MS Office

P&L awareness

Tools

Microsoft Office

Job description

Job Responsibilities:

• Interface with customer and optimizing quality of service, business growth and customer satisfaction

• Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships

• Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offer solutions

• Serve as backup to internal support group

• Set up customer database, process bookings and executes pertinent orders

• Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures

• Responsible for maintaining timely tracking status accuracy and schedules for all jobs

• Maintaining internal/external KPIs and SOPs to meet customer requirements

• Any other ad-hoc additional functions mandated by Management

Skills / Requirements:

• Import/Export experience in freight forwarding with leadership experience will be an advantage

• Ability to work in a fast-paced and deadline-driven office environment

• Ability to multi-task, prioritize, and manage time effectively

• Understanding of profitability and loss and how to plan to drive growth

• Excellent verbal & written communication skills

• Exceptional customer service and follow up skills

• Responsible for customs clearance and communication with foreign agents.

• Develop new business from existing customers to increase business volume and contribute to profits of the company

• Required to liaise with Mandarin speaking stakeholders from overseas, proficient in Mandarin will be beneficial

• Proficient in Microsoft Office Applications

• 5.5 days work week (work from home on Sat)