Customer Service Advisor (Automotive)

HWEE JAN (S) PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A vehicle service company in Singapore is seeking a dedicated individual to manage appointments and workflows with technicians and parts departments. The ideal candidate will possess strong communication skills in English and Mandarin, with a minimum of 2 years experience, or fresh candidates with a positive attitude will be considered. Responsibilities include resolving customer complaints and providing excellent customer care.

Qualifications

• Minimum 2 year experience preferred; fresh candidates with good attitude will also be considered.
• Able to work independently and in a team.

Responsibilities

• Schedule appointments and manage workflow with technicians and parts department.
• Follow up with customers on vehicle status and resolve complaints.
• Provide excellent customer care.

Skills

Good communication skills in English

Good communication skills in Mandarin

Team player

Initiative

Education

Higher secondary/Pre-U/A level/College and Professional Certificate/NiTEC

Tools

Microsoft Office

Excel

Job description

Job Description

• Schedule appointments, manage the workflow with technicians and the parts department
• Escalating the problem to the supervisor, in charge, or team
• Follow up proactively with the customer to update them on the vehicle status
• Resolves customer complaints promptly and effectively to maintain high satisfaction
• Provide excellent customer care, warmly welcoming customers with a positive attitude.

Requirements

• Higher secondary/Pre-U/A level/College and Professional Certificate/NiTEC in the Education Level
• Minimum 2 year experience (Candidate with no experience but with good attitude will also be considered).
• Good communications skills in English and Mandarin (in order to liaise with Mandarin speaking associates).
• Able to work independently and a good team player with initiative.
• Computer literate & proficient in microsoft office & excel