Customer Service / Admin (Backend support)

PS MANPOWER PTE. LTD.; Singapore; Remote; SGD 20,000 - 36,000; Full time

Benefits offered by this job

WFH arrangement

Job summary

PS Manpower Pte. Ltd. is hiring a customer support associate to manage inquiries received via Facebook Messenger, respond to customers, and provide timely follow-up.

The role includes handling feedback and complaints, performing backend administrative tasks, and working with an English/Chinese speaking audience. Training will be provided, no prior experience required, with a WFH arrangement.

Qualifications

• Ability to communicate well in English and Chinese.
• Strong communication and problem-solving skills.
• Patient, responsible and customer-oriented.
• Comfortable handling online messages and customer complaints.
• No prior experience required; on-the-job training provided.

Responsibilities

• Handle Facebook Live Messenger enquiries and reply to customers.
• Attend to customer feedback, complaints and enquiries.
• Provide timely follow-up and customer support.
• Handle backend administrative duties.

Skills

Bilingual English/Chinese

Customer service

Communication skills

Problem solving

Job description

Job Responsibilities:

• Handle Facebook Live Messenger enquiries and reply to customers.


• Attend to customer feedback, complaints and enquiries.


• Provide timely follow-up and customer support.


• Handle backend administrative duties.

Requirements:

• Able to communicate well in both English and Chinese.


• Good communication and problem-solving skills.


• Patient, responsible and customer-oriented.


• Comfortable handling online messages and customer complaints.


• No prior experience required - training will be provided!

Working Location: WFH arrangement

Benefit: Basic Salary + Commission

Only shortlisted candidates will be contacted.

By applying for this role, you consent to PS Manpower Pte Ltd PDPA Data collected is strictly used for recruitment purposes only.