Customer Service Admin

KBE AIR-CONDITIONING & ENGINEERING PTE. LTD.; Singapore; On-site; SGD 31,000 - 51,000; Full time

Job summary

KBE AIR-CONDITIONING & ENGINEERING PTE. LTD. in Singapore is hiring for a customer service-focused role. You will manage incoming calls, schedule work, and generate sales leads while identifying customer needs and building strong relationships with accounts.

Applicants should have experience in customer support, a background in the air-conditioning sector, and proficiency with CRM tools. Strong communication and multitasking skills are essential for success.

Qualifications

• Min. GCE O Level required.
• Experience in the air-conditioning sector is preferred.
• Proven customer support or client service experience.
• Track record of over-achieving quotas.
• Familiarity with CRM systems and practices.

Responsibilities

• Answer incoming calls and manage call handling.
• Schedule work and coordinate with workers.
• Generate sales leads and identify customer needs.
• Build relationships with customer accounts through open communication.
• Provide accurate information using the right tools.
• Meet personal and team sales targets and call handling quotas.
• Handle complaints and follow up to ensure resolution.
• Keep records of customer interactions and process accounts.

Skills

Customer service

Communication skills

Active listening

Time management

Problem solving

Multi-tasking

Sales lead generation

Team coordination

Education

GCE O Level

Tools

CRM software

Job description

• Manage of incoming calls
• Scheduling of work and coordinating with workers.
• Generate sales leads
• Identify and assess customers’s needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Have experience working in air-conditioning sector
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Min. GCE O Level