Customer Service Executive

HTM MEDICO PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

HTM MEDICO PTE. LTD. in Singapore seeks a customer support specialist to manage maintenance contracts, schedule service visits, and coordinate with technicians. You will liaise with accounts to invoice jobs and follow up on consumables and renewals.

The role requires patience, strong teamwork and calmness under pressure, with good time management and MS Office proficiency. Prior customer support experience is valued.

Qualifications

• Patience and attentiveness when interacting with customers.
• Strong team player with excellent interpersonal and communication skills.
• Ability to remain calm under pressure and resolve conflicts with professionalism.
• Good time management.
• Proficient in Microsoft Office.
• Experience working in customer support roles.
• Minimum GCE ‘A’ Levels or Diploma.

Responsibilities

• Track and oversee maintenance contracts to ensure timely service delivery
• Schedule maintenance appointments with customers when maintenance is due
• Coordinate with technicians to perform scheduled maintenance tasks
• Liaise with accounts to invoice maintenance jobs promptly after completion
• Email and follow up with customers to reorder consumables after expiry
• Email and follow up with customers to obtain new purchase orders or signed quotations for contract renewals before expiry
• Handle incoming phone calls and respond to sales enquiries professionally
• Handle incoming phone calls, sales enquiries and prepare sales quotation
• Support and complete any ad hoc projects assigned

Skills

Patience

Interpersonal skills

Team player

Calm under pressure

Time management

MS Office

Customer support experience

Education

GCE A Levels or Diploma

Tools

Microsoft Office

Job description

Responsibilities

• Track and oversee all existing maintenance contracts to ensure timely service delivery

• Schedule maintenance appointments with customers when maintenance is due

• Coordinate with technicians to perform scheduled maintenance tasks

• Liaise with accounts to invoice maintenance jobs promptly after completion

• Email and follow up with customers to reorder consumables such as pads and batteries after expiry

• Email and follow up with customers to obtain new purchase orders or signed quotations for contract renewals before expiry

• Handle incoming phone calls and respond to sales enquiries professionally

• Handle incoming phone call, sales enquiries and prepare sales quotation

• Support and complete any ad hoc projects assigned

Requirements

• Patience and attentiveness when interacting with customers

• Strong team player with excellent interpersonal and communication skills

• Ability to remain calm under pressure and resolve conflicts with professionalism

• Good time management skill

• Proficient in computer applications, including Microsoft Office

• Experience working in customer support roles

• Minimum GCE ‘A’ Levels or Diploma