Customer Service

ALLIED CONTAINER SERVICES PTE. LTD.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Insurance

Job summary

ALLIED CONTAINER SERVICES PTE. LTD. in Singapore seeks a Customer Service / Shipping Coordinator to manage inquiries, bookings, and documentation for imports and exports.

You will liaise with carriers, maintain customer relationships, process invoices, and ensure accurate data entry in the in-house system while delivering courteous, efficient service.

Qualifications

• Computer literacy is required.
• Good interpersonal skills are essential.

Responsibilities

• Provides customer support, responding to customer requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.
• Prepare all related documents pertaining to import and export including Permit Declarations.
• Liaise with Carriers / Forwarders/ Depots on bookings of vessels for import/exports, collection of containers and arrival dates of vessels, port charges, etc for imports & return of containers.
• Maintain relationships with customers, shipping line, PSA & relevant parties.
• Do following up customer orders from start to the end.
• Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers' concerns are understood and resolution is clearly explained.
• Solve customer problems and help resolve issues.
• Preparing bills and invoices on time, before closing time.
• Ensure accurate and timely data entry into the inhouse system.
• Excellent multitasking skills within their work space as well as computer software programs.
• Cooperative and helps to promote teamwork.

Skills

Computer literacy

Interpersonal skills

Education

Diploma in Maritime Studies, Shipping, Logistics & Supply Chain

Job description

Job Highlights

We offer attractive salary commensurate with work experience
Great opportunities for learning & career advancement
Medical, dental & insurance benefits

JOB RESPONSIBILITIES

• Provides customer support, responding to customer requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.
• Prepare all related documents pertaining to import and export including Permit Declarations.
• Liaise with Carriers / Forwarders/ Depots on bookings of vessels for import/exports, collection of containers and arrival dates of vessels, port charges, etc for imports & return of containers.
• Maintain relationships with customers, shipping line, PSA & relevant parties.
• Do following up customer orders from start to the end.
• Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers' concerns are understood and resolution is clearly explained.
• Solve customer problems and help resolve issues.
• Preparing bills and invoices on time, before closing time.
• Ensure accurate and timely data entry into the inhouse system.
• Excellent multitasking skills within their work space as well as computer software programs.
• Cooperative and helps to promote teamwork.

JOB REQUIREMENTS

• Computer literacy
• Good interpersonal skill
• Diploma holder in Maritime Studies, Shipping, Logistics & Supply Chain

Working Hours

Mon - Fri (8:30am to 5:30pm)

Sat (8:30am to 12:30pm)

Working Location

14 Tuas Avenue 6, Singapore 639767