Customer Service

JINHONG GAS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

JINHONG GAS (SINGAPORE) PTE. LTD. is seeking a customer service representative to handle inquiries via phone, email, chat, or face-to-face in Singapore.

You will provide product information, assist with orders, returns, refunds, or exchanges, and follow up with customers to ensure satisfaction. You will maintain customer records, update databases, and coordinate with other departments to solve problems while supporting sales and administrative tasks as needed.

Qualifications

• Good communication and interpersonal skills.
• Problem-solving ability.
• Patience and professionalism.
• Time management.
• Basic computer and Microsoft Office skills.
• Ability to work under pressure.
• SAP.

Responsibilities

• Answer customer inquiries via phone, email, chat, or face-to-face
• Handle complaints and resolve customer issues
• Provide product or service information
• Process orders, returns, refunds, or exchanges
• Follow up with customers to ensure satisfaction
• Maintain customer records and update databases
• Coordinate with other departments to solve problems
• Support sales and administrative tasks when needed

Skills

Good communication & interpersonal

Problem-solving

Patience & professionalism

Time management

Basic computer & MS Office

Ability to work under pressure

SAP

Tools

SAP

Job description

Job Description & Requirements

• Answer customer inquiries via phone, email, chat, or face-to-face
• Handle complaints and resolve customer issues
• Provide product or service information
• Process orders, returns, refunds, or exchanges
• Follow up with customers to ensure satisfaction
• Maintain customer records and update databases
• Coordinate with other departments to solve problems
• Support sales and administrative tasks when needed

Required Skills

• Good communication and interpersonal skills
• Problem-solving ability
• Patience and professionalism
• Time management
• Basic computer and Microsoft Office skills
• Ability to work under pressure
• SAP