Customer Service Representative

LANGGE AIRCON SERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

LANGGE AIRCON SERVICES PTE. LTD. seeks a customer-focused Customer Service Representative to be the primary contact for clients in Singapore. You will respond to inquiries, resolve complaints, and uphold high satisfaction in a fast-paced environment.

The ideal candidate communicates empathetically across phone, email, live chat, and social media, can multitask effectively, and supports sales goals by identifying upsell opportunities where appropriate.

Qualifications

• Education: Minimum of a High School Diploma or equivalent; a diploma or degree in business or communications is a plus.
• Experience: 1-2 years of experience in customer support, retail, or a call center environment is highly preferred.
• Communication: Exceptional verbal and written communication skills with a clear, professional tone.
• Technical proficiency: Familiarity with customer management platforms (e.g., Salesforce, Zendesk, HubSpot) and basic ticketing systems.
• Problem-solving: Ability to think fast, de-escalate stressful customer scenarios, and find creative solutions.
• Personal traits: Patient, adaptable , highly empathetic, and driven by customer satisfaction.

Responsibilities

• Manage customer inquiries: Respond promptly to customer queries across various channels including phone, email, live chat, and social media.
• Resolve complaints: Investigate problems, determine the best solutions, and process refunds, exchanges, or returns efficiently.
• Provide product guidance: Offer accurate information regarding company products, services, warranties, and store policies.
• Maintain detailed records: Document customer interactions, account details, updates, and feedback within the company's CRM software.
• Escalate complex issues: Coordinate with technical support or management when deep-level troubleshooting is required.
• Support sales goals: Identify opportunities to cross-sell or upsell products when appropriate to enhance the customer experience.

Skills

Communication

Empathy

Multitasking

Problem solving

Customer-focused

Education

High School Diploma

Business Degree

Communications Diploma

Tools

Salesforce

Zendesk

HubSpot

Job description

We are looking for a customer-oriented Customer Service Representative to serve as the primary point of contact for our clients. In this role, you will answer product and service inquiries, resolve complaints, and maintain high customer satisfaction. The ideal candidate is an empathetic communicator who can multitask and troubleshoot issues patiently in a fast-paced environment. [1, 2, 3, 4, 5]

Core Responsibilities

• Manage customer inquiries: Respond promptly to customer queries across various channels including phone, email, live chat, and social media.
• Resolve complaints: Investigate problems, determine the best solutions, and process refunds, exchanges, or returns efficiently.
• Provide product guidance: Offer accurate information regarding company products, services, warranties, and store policies.
• Maintain detailed records: Document customer interactions, account details, updates, and feedback within the company's CRM software.
• Escalate complex issues: Coordinate with technical support or management when deep-level troubleshooting is required.
• Support sales goals: Identify opportunities to cross-sell or upsell products when appropriate to enhance the customer experience. [1, 2, 3, 4, 5, 6, 7, 8, 9]

Required Skills & Qualifications

• Education: Minimum of a High School Diploma or equivalent; a diploma or degree in business or communications is a plus.
• Experience: 1-2 years of experience in customer support, retail, or a call center environment is highly preferred.
• Communication: Exceptional verbal and written communication skills with a clear, professional tone.
• Technical proficiency: Familiarity with customer management platforms (e.g., Salesforce, Zendesk, HubSpot) and basic ticketing systems.
• Problem-solving: Ability to think fast, de-escalate stressful customer scenarios, and find creative solutions.
• Personal traits: Patient, adaptable , highly empathetic, and driven by customer satisfaction.