Customer Service

JINHONG GAS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

JINHONG GAS (SINGAPORE) PTE. LTD. is seeking a customer service representative to handle inquiries via phone, email, chat, and in person in a fast-paced environment. You will provide product information and resolve issues to ensure a smooth customer experience.

You will also process orders, returns, refunds, or exchanges, maintain records, and collaborate with other departments to ensure customer satisfaction across all touchpoints.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong problem-solving ability.
• Patient and professional demeanor.
• Strong time management skills.
• Basic computer and Microsoft Office skills.
• Ability to work under pressure.
• SAP familiarity.

Responsibilities

• Answer customer inquiries via phone, email, chat, or face-to-face
• Handle complaints and resolve customer issues
• Provide product or service information
• Process orders, returns, refunds, or exchanges
• Follow up with customers to ensure satisfaction
• Maintain customer records and update databases
• Coordinate with other departments to solve problems
• Support sales and administrative tasks when needed

Skills

Communication skills

Interpersonal skills

Problem-solving

Patience and professionalism

Time management

Ability to work under pressure

Tools

SAP

Job description

Job Description & Requirements

• Answer customer inquiries via phone, email, chat, or face-to-face
• Handle complaints and resolve customer issues
• Provide product or service information
• Process orders, returns, refunds, or exchanges
• Follow up with customers to ensure satisfaction
• Maintain customer records and update databases
• Coordinate with other departments to solve problems
• Support sales and administrative tasks when needed

Required Skills

• Good communication and interpersonal skills
• Problem-solving ability
• Patience and professionalism
• Time management
• Basic computer and Microsoft Office skills
• Ability to work under pressure
• SAP