Customer Resolution Specialist — Flexible, Fast Global Support

Prestwick Aerosystems; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

Satair Pte Ltd in Singapore is seeking a Customer Resolution Specialist to act as the focal point for ASPAC customers on material orders and related services. You will engage in high-quality responses, support order processing, and contribute to customer satisfaction through fast, precise handling of inquiries.

You will work with SAP and Freshdesk tools, maintain records, and participate in improving delivery performance and cross-/upselling opportunities within growth accounts.

Qualifications

• Diploma with 2+ years of customer service experience.
• PC literacy including word processing, spreadsheets and databases.
• Experience with SAP and Freshdesk is an advantage.
• Excellent communication and intercultural understanding.

Responsibilities

• Participate in and contribute to a high performing Customer Resolution Services Team to resolve issues.
• Support cross-functional Customer Account Support Team activities.
• Manage the customer-specific open order book and respond quickly to requests.
• Maintain accurate customer records and support on-time material delivery.
• Assist in promoting cross/up-selling strategies within growth accounts.
• Train customers in using SATAIR Market/Airbus Spares Portal and digital tools.
• Handle quotations and orders promptly, with KPI adherence.

Job description

Satair Pte Ltd in Singapore is seeking a Customer Resolution Specialist to act as the focal point for ASPAC customers on material orders and related services. You will engage in high-quality responses, support order processing, and contribute to customer satisfaction through fast, precise handling of inquiries.

You will work with SAP and Freshdesk tools, maintain records, and participate in improving delivery performance and cross-/upselling opportunities within growth accounts.