APAC Customer Resolution Lead — Rapid Parts Support

Satair; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

Satair Pte Ltd in Singapore is seeking a Professional to join the Head of Customer Resolution Services team. The role focuses on delivering world‑class customer support for aircraft spare parts and related services, ensuring timely delivery and high customer satisfaction.

You will analyze KPIs, manage the order flow, and coordinate with stakeholders to maintain service levels and process improvements. The position requires strong communication and a proactive training mindset.

Qualifications

• 3+ years in customer service within a medium to large organisation.
• Bachelor in Business/Logistics or related field preferred.

Responsibilities

• Participate in a high performing Head of Customer Resolution Services Team.
• Measure and analyze KPIs for the SPOC group and manage material orders.
• Ensure adherence to procedures, review workload and shift scheduling.
• Build strong customer satisfaction through quick, high‑quality responses.
• Handle quotes and orders per company processes.
• Manage Open Order Book and address claims per KPIs.
• Maintain customer records; escalate as needed.
• Assist onboarding and upskilling of team members.

Skills

Customer service

SAP

Freshdesk

Education

BSc in Business Administration

Supply Chain

Logistics

Production

Tools

SAP

Freshdesk

Job description

Satair Pte Ltd in Singapore is seeking a Professional to join the Head of Customer Resolution Services team. The role focuses on delivering world‑class customer support for aircraft spare parts and related services, ensuring timely delivery and high customer satisfaction.

You will analyze KPIs, manage the order flow, and coordinate with stakeholders to maintain service levels and process improvements. The position requires strong communication and a proactive training mindset.