APAC Head of Customer Resolution & Service Excellence

Satair; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Satair in Singapore is looking for a professional with supervisory experience in customer service and supply chain management. The role involves managing a team and ensuring compliance with Satair standards to provide optimal customer satisfaction.

Ideal candidates will have at least 5 years of supervisory experience, familiarity with SAP systems, and strong stakeholder management skills. The contract is permanent and part of a leadership job family.

Qualifications

• 5 years or more supervisory experience in Customer Service, Supply Chain or Logistics.
• Familiarity with SAP and Spec2000.
• Knowledge of dangerous goods transportation and INCO terms.

Responsibilities

• Manage staffing needs and flex time for the team.
• Ensure team supports customers according to Satair standards.
• Classify and coordinate responses to customer inquiries.
• Ensure timely administration of orders and RFQs.

Skills

Supervisory experience

Stakeholder management

Change management

Shipping knowledge

Tools

SAP

Spec2000

Job description

Satair in Singapore is looking for a professional with supervisory experience in customer service and supply chain management. The role involves managing a team and ensuring compliance with Satair standards to provide optimal customer satisfaction.

Ideal candidates will have at least 5 years of supervisory experience, familiarity with SAP systems, and strong stakeholder management skills. The contract is permanent and part of a leadership job family.