Global Parts & Customer Resolution Specialist

Satair; Singapore; On-site; SGD 50,000 - 73,000; Full time

Job summary

Satair Pte Ltd in Singapore seeks an experienced Customer Resolution Specialist to act as focal point for ASPAC material order actions within the Material, Logistics and Suppliers Organization.

You will provide reliable customer support for aircraft spare parts, drive customer satisfaction, manage open orders, and assist with Quotations and orders while maintaining excellent records and embracing digital tools.

Qualifications

• Diploma with 2 or more years' of customer service experience within a similar sized organisation.
• Proactive, customer oriented attitude and working style for both internal and external customers.
• Proficient in SAP and Freshdesk is advantageous.

Responsibilities

• Participate in and contribute to a high performing Customer Resolution Services Team.
• Participate in and contribute to a high performing cross functional Customer Account Support Team.
• Responsible and proactive management of the customer specific open order book.
• Build and maintain strong customer satisfaction through industry leading quick response times and qualified responses.
• Handle quotations and customer orders pertaining to SATAIR products with timely follow up.
• Maintenance of customer records and support on-time material delivery.
• Support cross/up selling strategies towards growth accounts.
• Train and support customers in using SATAIR Market/Airbus Spares Portal.
• Engage in implementation of digital solutions and troubleshoot from customer/system user perspective.

Skills

Customer service

Communication

Intercultural understanding

Analytical skills

Attention to detail

Education

Diploma (2+ years CS)

Tools

SAP

Freshdesk

Job description

Satair Pte Ltd in Singapore seeks an experienced Customer Resolution Specialist to act as focal point for ASPAC material order actions within the Material, Logistics and Suppliers Organization.

You will provide reliable customer support for aircraft spare parts, drive customer satisfaction, manage open orders, and assist with Quotations and orders while maintaining excellent records and embracing digital tools.