ASPAC Spare Parts Resolution Specialist

Airbus; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

Satair Pte Ltd in Singapore is seeking a Customer Resolution Specialist to be the focal point for ASPAC customers on material order actions and to deliver reliable world-class support for spare parts. You will manage the customer-specific open order book, respond quickly with qualified responses, and assist customers with SATAIR Market and Airbus Spares Portal.

SAP and Freshdesk experience is advantageous in this fast-paced role.

Qualifications

• Diploma with 2 or more years' of customer service experience within a similar sized organisation.
• PC literacy including word processing, spreadsheets and databases, is essential.
• Experience working with SAP and Freshdesk is an advantage.
• Proactive, customer oriented attitude and working style for both internal and external customers.
• Ability to understand your customers to develop and propose creative solutions to issues.
• Attention to detail.
• Ability and willingness to work under pressure in a fast-paced environment.
• Good dispute resolution skills.

Responsibilities

• Participate in and contribute to a high performing Customer Resolution ServicesTeam
• Participate in and contribute to a high performing cross functional Customer Account Support Team
• Responsible and proactive management of the customer specific open order book
• Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
• Handle quotations and customer orders pertaining to SATAIR products including timely follow up on quotations, claims and orders in accordance with our KPI’s
• Maintenance of customer records
• Support organisation in securing on-time material delivery to meet customer expectations
• Positively participate in the promotion of cross and up-selling strategies towards growth accounts
• Train and Support our customers in using our e-commerce platforms (SATAIR Market/Airbus Spares Portal)
• Strong engagement in implementation of digital solutions and involvement in trouble shooting from customer & system user perspective.
• Participate in back-up arrangements in support of absence by other Customer Resolution Specialists

Skills

Customer service

Analytical skills

Intercultural understanding

Strong communication

Attention to detail

Education

Diploma

Tools

SAP

Freshdesk

Job description

Satair Pte Ltd in Singapore is seeking a Customer Resolution Specialist to be the focal point for ASPAC customers on material order actions and to deliver reliable world-class support for spare parts. You will manage the customer-specific open order book, respond quickly with qualified responses, and assist customers with SATAIR Market and Airbus Spares Portal.

SAP and Freshdesk experience is advantageous in this fast-paced role.