Aircraft Spare Parts - Customer Resolution Expert

Airbus; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Satair Pte Ltd is seeking a Professional, on-site Customer Resolution Specialist to serve ASPAC customers for material order actions within the Materials, Logistics and Suppliers organization.

You will provide reliable customer support, manage the open order book, and help drive customer satisfaction through quick responses and accurate information on spare parts and related services.

Qualifications

• Diploma with 2+ years' of customer service experience within a similar sized organisation.
• Proactive, customer oriented attitude and working style for internal and external customers.
• Proactively take initiatives to ensure customer satisfaction.

Responsibilities

• Participate in and contribute to a high performing Customer Resolution Services Team
• Participate in and contribute to a high performing cross functional Customer Account Support Team
• Responsible and proactive management of the customer specific open order book
• Build and maintain strong customer satisfaction through quick response times and qualified responses
• Handle quotations and customer orders pertaining to SATAIR products including timely follow up on quotations, claims and orders
• Maintenance of customer records
• Support organisation in securing on-time material delivery to meet customer expectations
• Positively participate in cross and up-selling strategies towards growth accounts
• Train and support our customers in using our e-commerce platforms (SATAIR Market/Airbus Spares Portal)
• Engage in implementation of digital solutions and troubleshooting from customer perspective
• Provide back-up arrangements in case of absence by other team members

Skills

Customer service

Attention to detail

Analytical skills

Intercultural understanding

Communication skills

Education

Diploma

Tools

SAP

Freshdesk

Job description

Satair Pte Ltd is seeking a Professional, on-site Customer Resolution Specialist to serve ASPAC customers for material order actions within the Materials, Logistics and Suppliers organization.

You will provide reliable customer support, manage the open order book, and help drive customer satisfaction through quick responses and accurate information on spare parts and related services.