Spare Parts Customer Resolution Specialist

Satair; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

Satair Pte Ltd in Singapore seeks a Customer Resolution Specialist to act as a focal point for ASPAC customers on material order actions within the Material, Logistics and Suppliers organization.

You will provide reliable world-class customer support for spare parts and related services, driving customer satisfaction and efficient responses, while supporting cross-functional teams and digital tools.

Qualifications

• Diploma with 2+ years' of customer service experience within a similar sized organisation.
• PC literacy including word processing, spreadsheets and databases, is essential.
• Experience working with SAP and Freshdesk is an advantage.
• Candidates with basic shipping and/or aviation knowledge is an advantage.
• Proactive, customer oriented attitude and working style for both internal and external customers.

Responsibilities

• Participate in and contribute to a high performing Customer Resolution Services Team.
• Participate in and contribute to a high performing cross functional Customer Account Support Team.
• Responsible and proactive management of the customer specific open order book.
• Build and maintain strong customer satisfaction through quick response times and qualified responses to all customer requests and inquiries.
• Handle quotations and customer orders pertaining to SATAIR products including timely follow up on quotations, claims and orders in accordance with KPI’s.
• Maintenance of customer records.
• Support organisation in securing on-time material delivery to meet customer expectations.
• Positively participate in cross and up-selling strategies towards growth accounts.
• Train and support customers in using our e-commerce platforms (SATAIR Market/Airbus Spares Portal).
• Strong engagement in implementation of digital solutions and involvement in trouble shooting from customer & system user perspective.

Skills

Customer service

Communication

Analytical skills

Intercultural understanding

Attention to detail

Problem solving

Education

Diploma

Tools

SAP

Freshdesk

Job description

Satair Pte Ltd in Singapore seeks a Customer Resolution Specialist to act as a focal point for ASPAC customers on material order actions within the Material, Logistics and Suppliers organization.

You will provide reliable world-class customer support for spare parts and related services, driving customer satisfaction and efficient responses, while supporting cross-functional teams and digital tools.