Customer Relation Officer-WT

JUST RECRUIT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Attractive basic salary

Performance incentives

Professional training provided

Career advancement opportunities

Supportive and collaborative team

Job summary

JUST RECRUIT SINGAPORE PTE. LTD. is seeking a Customer Relation Officer in Singapore to help create positive experiences and build lasting relationships with customers.

You will handle inquiries via phone, email, and other channels, assist with products, services, and accounts, and resolve concerns professionally. The role emphasizes maintaining strong customer relationships, updating information, and preparing reports.

Qualifications

• Candidates with customer service or call centre experience preferred.
• Strong communication and interpersonal skills.
• Positive attitude with problem-solving abilities.
• Customer-focused and able to work in a fast-paced environment.

Responsibilities

• Handle customer enquiries via phone, email, and other channels.
• Assist customers with products, services, and account-related matters.
• Resolve customer concerns professionally and efficiently.
• Maintain strong customer relationships through excellent service.
• Update customer information and prepare reports.

Skills

Customer service

Communication skills

Interpersonal skills

Problem-solving

Job description

We're looking for a Customer Relation Officer who is passionate about creating positive customer experiences while building lasting relationships.

Key Responsibilities

• Handle customer enquiries via phone, email, and other communication channels.
• Assist customers with products, services, and account-related matters.
• Resolve customer concerns professionally and efficiently.
• Maintain strong customer relationships through excellent service.
• Update customer information and prepare necessary reports.

Requirements

• Customer service or call centre experience is an advantage.
• Strong communication and interpersonal skills.
• Positive attitude with excellent problem-solving abilities.
• Customer-focused and able to work in a fast-paced environment.

Benefits

• Attractive basic salary
• Performance incentives
• Professional training provided
• Career advancement opportunities
• Supportive and collaborative team culture