Customer Relationship Executive

Private Advertiser; Singapore; Hybrid; SGD 43,000 - 51,000; Full time

Benefits offered by this job

5 Days Work Week

Hybrid Working Arrangement

Career Progression Opportunities

Exposure to Mortgage Industry

Supportive Work Environment

Basic Salary up to $4,200

Job summary

Private Advertiser in Singapore is seeking a Customer Relationship Executive to support clients through their mortgage journey, coordinate enquiries and documentation, and ensure a smooth customer experience.

You will work with Mortgage Specialists and internal teams to coordinate client enquiries, appointments and follow-ups relating to mortgage applications, while maintaining accurate records with a client-centric mindset. Hybrid work and career progression opportunities are offered.

Qualifications

• Diploma qualification or equivalent.
• At least 1 year in customer service or related fields.
• Good communication and interpersonal skills.
• Multilingual abilities valued.
• Experience in banking or mortgage is a plus.

Responsibilities

• Build and maintain relationships with mortgage clients.
• Coordinate client enquiries and documentation.
• Support the mortgage application process end-to-end.
• Liaise with internal teams and external partners.
• Provide timely updates and professional customer service.

Skills

Customer service

Relationship management

Communication skills

Multilingual

Education

Diploma qualification

Tools

Microsoft Office

Job description

Benefits

• Basic Salary up to $4,200

• 5 Days Work Week (Monday–Friday, 10am–6pm)

• Hybrid Working Arrangement

• Career Progression Opportunities

• Exposure to the Mortgage Industry

• Supportive and Collaborative Work Environment

About the Role

We are seeking a Customer Relationship Executive to join our growing mortgage advisory team. You will be responsible for supporting clients throughout their mortgage journey, maintaining strong client relationships and ensuring a smooth and professional customer experience.

You will work closely with our Mortgage Specialists and internal teams to coordinate client enquiries, documentation, appointments and follow-ups relating to mortgage applications.

This role is ideal for someone who enjoys working with people, providing customer support and coordinating administrative matters, and is interested in developing a career in the mortgage and financial services industry.

Key Responsibilities

Customer Relationship & Support

• Build and maintain positive relationships with mortgage clients

• Respond to client enquiries regarding mortgage applications and related matters

• Provide timely updates and assistance throughout the mortgage application process

• Serve as a key point of contact between clients and the mortgage advisory team

• Handle client requests professionally and ensure a positive customer experience

Mortgage Application Coordination

• Assist clients with required documentation and application information

• Follow up with clients on outstanding documents and information

• Coordinate with Mortgage Specialists to ensure applications progress smoothly

• Arrange client appointments, meetings and follow-ups

• Maintain accurate records of client interactions and application status

Administrative & Operational Support

• Update and maintain client information in internal systems

• Prepare reports and documentation when required

• Liaise with internal teams, banks and relevant external parties

• Support client onboarding and other mortgage-related administrative processes

• Assist with company activities and client engagement events when required

Key Requirements

• Minimum Diploma qualification or equivalent

• At least 1 year of experience in customer service, customer relationship management, sales support, banking, finance, mortgage or related fields

• Strong communication and interpersonal skills

• Customer-oriented with a positive and professional attitude

• Good organisational and follow-up skills

• Comfortable handling client documentation and confidential information

• Proficient in Microsoft Office, especially Word and Excel

• Able to multitask and work effectively in a fast-paced environment

• Candidates who can speak multiple languages will have an advantage

• Prior mortgage or banking experience will be an advantage