Customer Relations Officer (hdb/Hip Project)

SCT CONSTRUCTION PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

SCT Construction Pte. Ltd. is seeking a Site Liaison to address resident inquiries during project works at multiple blocks in Singapore. You will manage on-site engagements, coordinate with residents and project teams, and ensure timely updates and issue resolution.

The role requires 2–4 years of relevant experience, O level or Diploma, and the ability to work independently, with prior HIP/HDB project exposure preferred. Join a hands-on team delivering quality housing upgrades.

Qualifications

• O level or Diploma in related fields.
• 2 to 4 years relevant experience.
• Good communication skills.
• Able to work independently.
• Better have work experience in HIP/HDB Project.

Responsibilities

• Address inquiries and public feedback related to project site activities and the environments.
• Foster positive relationships with residents to work closely with the relevant parties.
• Conduct regular on-site visits to residents' units for activities such as surveys and handovers.
• Arrange water ponding test (where applicable).
• Send reminders and/or make calls to residents prior to the commencement of internal work (3 Days Reminder Calls).
• Coordinate with Supervisor, Sub-con representatives, RTO and residents for necessary appointments and follow-up.

Skills

Good communication

Independent work

Education

O level or Diploma in related fields

Job description

Job Description

Address inquiries and public feedback related to project site activities and the environments.

Foster positive relationships with residents to work closely with the relevant parties.

Conduct regular on-site visits to residents'units for activities such as condition surveys, handing over units with the completed internal work and/or appointments made.

Arrange water ponding test (where applicable).

Send reminders and/or make calls to residents prior to the commencement of internal work (3 Days Reminder Calls).

Coordinate with Supervisor, Sub-con representatives, RTO and residents for necessary appointments and follow-up (where applicable).

Maintaining proficiency in the latest HIP Information Centre System (HICS) and staying updated on changes.

To update and complete all the HICS records within 1 month from the completion of the toilet upgrading works and EASE 2.0 for each block.

Assist administrative and Data processing and programming (UBS) paperwork.

To disseminate information & handle resident complaints/feedback.

Other ad-hoc duties as assigned by the management.

Job Requirements

• O level or Diploma in related fields
• 2 to 4 years relevant experience
• Good communication skills.
• Able to work independently
• Better have work experience in HIP/HDB Project