Customer Relation Officer/ Site Admin (CRO/ACRO)

PAL-LINK CONSTRUCTION PTE LTD; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

PAL-LINK CONSTRUCTION PTE LTD is seeking an on-site administrative coordinator to support HIP works with residents. You will explain schedules, coordinate access, and handle enquiries while maintaining accurate records and reports.

You will work with the Project Manager and site team to ensure smooth daily operations, safety compliance, and timely project documentation, including notices and progress updates.

Qualifications

• GCE O-Level / SPM qualification.
• 2 years admin or customer service experience, ideally in construction/HDB HIP.
• Familiarity with HDB processes and residential upgrading works is a plus.
• Proficient in Microsoft Office (Excel/Word/Outlook).
• Strong communication, interpersonal and documentation skills.

Responsibilities

• Liaise with residents on HIP works, explain schedules and arrangements.
• Conduct door-to-door visits and follow up on work commencement and access.
• Handle enquiries, feedback, and complaints professionally with project team.
• Coordinate daily project matters with HDB reps, consultants, subcontractors and site personnel.
• Prepare and maintain project records, schedules, notices and progress reports.
• Monitor site progress and worker attendance; report delays to the PM.
• Assist in coordinating inspections, defects and follow-up works.
• Maintain records of resident feedback, site activities and completed works.
• Assist with site administration including filing, emails, data entry, purchasing and expenses.
• Ensure compliance with procedures, site safety and HDB requirements.
• Perform other admin and coordination duties as assigned.

Skills

Good communication

Interpersonal skills

Organisational skills

Attention to detail

Team coordination

Education

GCE O-Level / SPM

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Job Description & Responsibilities

• Liaise with residents on HIP works, including explaining work schedules, procedures and arrangements.

• Conduct door-to-door visits and follow up with residents on work commencement, access arrangements and outstanding matters.

• Handle residents’ enquiries, feedback and complaints professionally, and coordinate with the Project Manager and site team for resolution.

• Coordinate with HDB representatives, consultants, subcontractors and site personnel on daily project matters.

• Prepare and maintain project documentation, including resident records, work schedules, notices, forms and progress reports.

• Monitor daily site progress and worker attendance, and report delays or issues to the Project Manager.

• Assist in coordinating unit inspections, defect rectification and follow-up works.

• Maintain proper records of resident feedback, complaints, site activities and completed works.

• Assist with site administration, including filing, emails, data entry, purchasing and expense documentation.

• Ensure compliance with project procedures, site safety requirements and relevant HDB requirements.

• Perform other administrative and coordination duties as assigned by management.

Requirements

• Minimum GCE O-Level / SPM qualification.

• Minimum 2 years of administrative or customer service experience, preferably in construction, HDB HIP or home improvement projects.

• Familiarity with HDB processes and residential upgrading works will be an advantage.

• Proficient in Microsoft Office, especially Excel, Word and Outlook.

• Good communication and interpersonal skills, with the ability to handle residents’ enquiries and complaints professionally.

• Good organisational skills, attention to detail and proper documentation practices.

• Able to coordinate with multiple parties and work in a fast-paced site environment.

• Willing to work on-site and conduct door-to-door resident liaison when required.

• Able to work independently and support the Project Manager and site team effectively