Customer Relations Officer - Golf Driving Range

TEHC LEISURE PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

TEHC Leisure PTE. LTD. in Singapore is seeking a friendly Guest Services Associate to welcome guests, assist with enquiries, bookings and check-ins, and keep the reception area organized.

You will process payments and equipment rentals, share information about facilities and events, and collaborate with golf, café and operations teams to deliver exceptional service in a fast-paced environment.

Qualifications

• Rotating shifts, including weekends and public holidays.
• Customer service or hospitality experience is an advantage but not essential.
• English communication is required; Mandarin is a plus for serving Mandarin-speaking customers and liaising with Mandarin-speaking vendors.

Responsibilities

• Welcoming guests with a warm and professional attitude.
• Assisting with enquiries, bookings and check-ins.
• Processing payments and equipment rentals.
• Providing information about facilities, memberships, promotions and events.
• Supporting event bookings and simple administrative duties.
• Handling guest feedback professionally and escalating issues where necessary.
• Working closely with golf, café and operations teams to deliver excellent service.
• Keeping the reception area organised and presentable.

Skills

Customer service

Communication

Multitasking

Hospitality awareness

Tools

Microsoft Office

Job description

Looking for a role where every day is different? Join us, one of Singapore's unique golf and leisure destinations. From welcoming golfers and families to supporting events and guest experiences, you'll be part of a friendly team that creates memorable experiences every day. Whether you're starting your career or looking to grow in hospitality, sports, or customer service, we'd love to meet you.

What You'll Do:

As the first point of contact, you'll help guests enjoy a smooth and enjoyable experience by:

• Welcoming guests with a warm and professional attitude
• Assisting with enquiries, bookings and check-ins
• Processing payments and equipment rentals
• Providing information about our facilities, memberships, promotions and events
• Supporting event bookings and simple administrative duties
• Handling guest feedback professionally and escalating issues where necessary
• Working closely with our golf, café and operations teams to deliver excellent service
• Keeping the reception area organised and presentable

We're Looking For Someone Who:

• Enjoys meeting and helping people
• Communicates confidently and professionally
• Can stay organised while handling multiple tasks
• Is responsible, positive and willing to learn
• Is comfortable using computers and Microsoft Office
• Enjoys working in a fast-paced environment

Requirements:

• Able to work rotating shifts, including weekends and public holidays
• Customer service or hospitality experience is an advantage but not essential
• Ability to communicate in English. Spoken Mandarin is an advantage for serving Mandarin-speaking customers and liaising with Mandarin-speaking vendors.
• Interest in golf, sports or leisure is a bonus