Customer Relations Manager

have fun bugis pte. ltd.; Singapore; On-site; SGD 33,000 - 89,000; Full time

Job summary

Have Fun Bugis Pte. Ltd. in Singapore seeks a guest reception and customer experience professional to elevate service quality in a lively entertainment setting.

You will manage VIPs and high-spending clients, propose drinks and packages, and actively develop new and existing client resources to boost repeat visits and spend. Flexibility with entertainment hours and shifts is required to succeed in this role.

Qualifications

• Cheerful personality with confident communication and strong social skills.
• Service mindset with keen observation to tailor personalized guest experiences.
• Sales awareness with client management ability and targets driven.
• Experience in KTV, Live Show, bars, hotels, F&B or luxury hospitality preferred.
• VIP client management experience or relevant client resources preferred.
• Willing to adapt to entertainment industry hours and shifting schedules.

Responsibilities

• Manage store guest reception and ensure high-quality service.
• Develop and maintain relationships with VIPs and high-spending clients.
• Follow up on guest needs to improve satisfaction, repeat visits, and consumption.
• Recommend drinks, packages, and related products to boost beverage sales and customer spending.
• Develop new clients and maintain existing resources to promote long-term consumption.
• Handle feedback and complaints promptly with the store team to upgrade overall service quality.

Skills

Communication skills

Social skills

Sales awareness

Client management

Job description

Salary ranges from $3,000 to $8,000 (This includes Basic + Commissions)

Job Responsibilities:

1. Responsible for store guest reception and customer experience management, ensuring guests receive high-quality and professional service.

2. Establish and maintain strong customer relationships, with a specific focus on managing VIPs and high-spending clients.

3. Proactively follow up on customer needs to improve customer satisfaction, repeat visits, and consumption frequency.

4. Recommend drinks, packages, and related products based on customer preferences to boost beverage sales and customer spending.

5. Actively develop new clients and maintain existing customer resources to promote long-term, steady consumption.

6. Handle customer feedback and complaints in a timely manner, collaborating with the store team to upgrade overall service quality.

Requirements:

1. Cheerful personality, confident, articulate, and skilled in communication, with strong social and interpersonal skills.

2. Strong service mindset, keen observation skills regarding customer needs, and the ability to provide personalized service.

3. Equipped with sales awareness, client management capabilities, and a strong drive to achieve performance targets.

4. Experience in KTV, Live Show, bars, hotels, F&B, or high-end hospitality is preferred.

5. Experience in VIP client management or possessing relevant client resources is preferred.

6. Ability to adapt to entertainment industry working hours and shift schedules.