VIP Client Relations & Experience Manager

goodwill entertainment holding limited; Singapore; On-site; SGD 33,000 - 89,000; Full time

Job summary

goodwill entertainment holding limited in Singapore is seeking a guest-relations oriented team member to ensure high-quality service at the store and manage guest experiences in a vibrant setting.

You will focus on VIP and high-spending clients, proactively addressing needs, and recommending drinks and packages to boost beverage sales and guest spending while building long-term client relationships. Flexibility for entertainment industry hours is required.

Qualifications

• Cheerful personality with strong communication and social skills.
• Service mindset with keen observation of customer needs.
• Sales awareness and drive to meet performance targets.
• Experience in VIP client management or having relevant client resources is preferred.
• Ability to adapt to entertainment industry working hours and shifts.

Responsibilities

• Store guest reception and manage customer experience with high-quality service.
• Build and maintain relationships with VIPs and high-spending clients.
• Follow up on customer needs to boost satisfaction, repeat visits, and consumption.
• Recommend drinks, packages, and related products to boost sales and guest spend.
• Develop new clients and maintain existing resources to promote long-term consumption.
• Handle feedback and complaints promptly with the store team to improve service quality.

Skills

Communication

Customer Service

VIP/Client Mgmt

Sales Driven

Interpersonal Skills

Job description

goodwill entertainment holding limited in Singapore is seeking a guest-relations oriented team member to ensure high-quality service at the store and manage guest experiences in a vibrant setting.

You will focus on VIP and high-spending clients, proactively addressing needs, and recommending drinks and packages to boost beverage sales and guest spending while building long-term client relationships. Flexibility for entertainment industry hours is required.