Customer Relations Intern - Analytics, Engagement & Campaigns

CapitaLand Investment Limited; Singapore; On-site; SGD 17,000 - 28,000; Part time

Job summary

CapitaLand Investment Limited invites a student or recent graduate to join our marketing and customer experience team. You will assist with feedback analytics, engagement campaigns, and crossfunctional initiatives while gaining hands-on experience across platforms and tools.

You will collaborate with HR partners, support ECMS and survey tools, and explore Gen AI solutions to improve reporting and content creation. Strong English communication and organisational skills are essential.

Qualifications

• Pursuing a Diploma or Degree in Marketing, Communications, Hospitality, Social Sciences, or a related field.
• Strong interest in customer experience and service culture.
• Excellent written and verbal communication in English.
• Strong organisational skills and attention to detail.
• Proactive, collaborative, and able to work independently or in a team.

Responsibilities

• Support customer feedback analytics and reporting for regional stakeholders and meetings.
• Assist in administering global staff recognition programmes in collaboration with HR partners across regions.
• Contribute to planning, development, and execution of internal engagement campaigns to strengthen service culture and employee experience.
• Review and update guest feedback handling standards, guidelines, and best practices.
• Manage and respond to customer feedback across platforms, including email inboxes and social media channels.
• Provide user and administrative support for systems such as ECMS, Guest Satisfaction Survey tools, and Shiji ReviewPro.
• Leverage Gen AI tools to enhance reporting, content creation, campaign ideation, and operational efficiency.
• Support ad hoc projects and cross-functional initiatives as assigned.

Skills

Customer experience

Communication skills

Organisational skills

Multitasking

Proactive and collaborative

Teamwork

Education

Diploma/ Degree in Marketing or Communications

Tools

MS Office Suite

Excel

PowerPoint

SharePoint

Canva

Video editing

Job description

CapitaLand Investment Limited invites a student or recent graduate to join our marketing and customer experience team. You will assist with feedback analytics, engagement campaigns, and crossfunctional initiatives while gaining hands-on experience across platforms and tools.

You will collaborate with HR partners, support ECMS and survey tools, and explore Gen AI solutions to improve reporting and content creation. Strong English communication and organisational skills are essential.