Intern, Customer Relations

CapitaLand Investment Limited; Singapore; On-site; SGD 17,000 - 28,000; Part time

Job summary

CapitaLand Investment Limited invites a student or recent graduate to join our marketing and customer experience team. You will assist with feedback analytics, engagement campaigns, and crossfunctional initiatives while gaining hands-on experience across platforms and tools.

You will collaborate with HR partners, support ECMS and survey tools, and explore Gen AI solutions to improve reporting and content creation. Strong English communication and organisational skills are essential.

Qualifications

• Pursuing a Diploma or Degree in Marketing, Communications, Hospitality, Social Sciences, or a related field.
• Strong interest in customer experience and service culture.
• Excellent written and verbal communication in English.
• Strong organisational skills and attention to detail.
• Proactive, collaborative, and able to work independently or in a team.

Responsibilities

• Support customer feedback analytics and reporting for regional stakeholders and meetings.
• Assist in administering global staff recognition programmes in collaboration with HR partners across regions.
• Contribute to planning, development, and execution of internal engagement campaigns to strengthen service culture and employee experience.
• Review and update guest feedback handling standards, guidelines, and best practices.
• Manage and respond to customer feedback across platforms, including email inboxes and social media channels.
• Provide user and administrative support for systems such as ECMS, Guest Satisfaction Survey tools, and Shiji ReviewPro.
• Leverage Gen AI tools to enhance reporting, content creation, campaign ideation, and operational efficiency.
• Support ad hoc projects and cross-functional initiatives as assigned.

Skills

Customer experience

Communication skills

Organisational skills

Multitasking

Proactive and collaborative

Teamwork

Education

Diploma/ Degree in Marketing or Communications

Tools

MS Office Suite

Excel

PowerPoint

SharePoint

Canva

Video editing

Job description

About Us

Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As of 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit.

Job Description

• Support customer feedback analytics and reporting for regional stakeholders and meetings

• Assistin administering global staff recognitionprogrammesin collaboration with HR partners across regions

• Contribute to the planning, development, and execution of internal engagement campaigns (e.g., Culture Week, Moments Week) to strengthen service culture and employee experience

• Review and update guest feedback handling standards, guidelines, and best practices

• Manage and respond to customer feedback across platforms, including Customer Relations mailbox, ECMS, and social media channels

• Provide user and administrative support for systems such as Enterprise Case Management System (ECMS), Guest Satisfaction Survey tools, and ShijiReviewPro

• Leverage Gen AI tools to enhance reporting, content creation, campaign ideation, and operational efficiency

• Support ad hoc projects and cross-functional initiatives as assigned

Job Requirements

• Currently pursuing a Diploma or Degree in Marketing, Communications, Hospitality, Social Sciences, or a related field

• Strong interest in customer experience, service culture, and employee engagement

• Comfortable working with data, numbers, and basic analytics

• Excellent written and verbal communication skills in English;additionallanguages (e.g., Chinese) are a plus, but not mandatory

• Strongorganisationalskills with attention to detail

• Able to multitask and thrive in a fast-paced environment

• Proactive, collaborative, and able to work both independently and in a team

• Familiarity with Microsoft Office Suite (Excel, PowerPoint, SharePoint), and basic design/content tools (e.g., Canva, video editing)

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.