Intern, Customer Relations

Ascott International Management (2001) Pte Ltd; Singapore; In loco; SGD 20.000 - 31.000; Part-time

Descrizione del lavoro

CapitaLand Group is seeking a motivated student to support customer feedback analytics, assist in staff recognition programs, and help develop internal engagement campaigns. You will review guest feedback guidelines, manage feedback across channels, and provide user support for ECMS and Satisfaction tools.

Ideal candidates are pursuing a diploma or degree in marketing, communications, hospitality, or social sciences, with strong English communication and data comfort.

Competenze

• Currently pursuing a Diploma or Degree in Marketing, Communications, Hospitality, Social Sciences, or a related field.
• Strong interest in customer experience, service culture, and employee engagement.
• Comfortable working with data, numbers, and basic analytics.
• Excellent written and verbal communication skills in English; additional languages (e.g., Chinese) are a plus, but not mandatory.
• Strong organisational skills with attention to detail.
• Able to multitask and thrive in a fast-paced environment.
• Proactive, collaborative, and able to work both independently and in a team.
• Familiarity with Microsoft Office Suite (Excel, PowerPoint, SharePoint), and basic design/content tools (e.g., Canva, video editing)

Mansioni

• Support customer feedback analytics and reporting for regional stakeholders and meetings
• Assist in administering global staff recognition programmes in collaboration with HR partners across regions
• Contribute to the planning, development, and execution of internal engagement campaigns to strengthen service culture and employee experience
• Review and update guest feedback handling standards, guidelines, and best practices
• Manage and respond to customer feedback across platforms, including mailbox, ECMS, and social media channels
• Provide user and administrative support for systems such as ECMS, Guest Satisfaction Survey tools, and Shiji ReviewPro
• Leverage Gen AI tools to enhance reporting, content creation, campaign ideation, and operational efficiency
• Support ad hoc projects and cross-functional initiatives as assigned

Conoscenze

Customer experience

Data analytics

English communication

Microsoft Office

Formazione

Diploma or Degree in Marketing, Communications, Hospitality, Social Sciences, or related field

Strumenti

ECMS

Shiji ReviewPro

Canva

Descrizione del lavoro

About Us

CapitaLand Group (CapitaLand) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio focuses on real estate investment management and real estate development, and spans across more than 270 cities in over 45 countries.

Job Description

• Support customer feedback analytics and reporting for regional stakeholders and meetings
• Assist in administering global staff recognition programmes in collaboration with HR partners across regions
• Contribute to the planning, development, and execution of internal engagement campaigns (e.g., Culture Week, Moments Week) to strengthen service culture and employee experience
• Review and update guest feedback handling standards, guidelines, and best practices
• Manage and respond to customer feedback across platforms, including Customer Relations mailbox, ECMS, and social media channels
• Provide user and administrative support for systems such as Enterprise Case Management System (ECMS), Guest Satisfaction Survey tools, and Shiji ReviewPro
• Leverage Gen AI tools to enhance reporting, content creation, campaign ideation, and operational efficiency
• Support ad hoc projects and cross-functional initiatives as assigned

Job Requirements

• Currently pursuing a Diploma or Degree in Marketing, Communications, Hospitality, Social Sciences, or a related field
• Strong interest in customer experience, service culture, and employee engagement
• Comfortable working with data, numbers, and basic analytics
• Excellent written and verbal communication skills in English; additional languages (e.g., Chinese) are a plus, but not mandatory
• Strong organisational skills with attention to detail
• Able to multitask and thrive in a fast-paced environment
• Proactive, collaborative, and able to work both independently and in a team
• Familiarity with Microsoft Office Suite (Excel, PowerPoint, SharePoint), and basic design/content tools (e.g., Canva, video editing)

Closing Statement

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality. Only shortlisted candidates will be notified. At CapitaLand, we believe the success of our talent strategy goes beyond just recruiting the right talent. We strive to help our people grow, recognise their talents and hard work, rewarding them for their efforts and achievements.

About CapitaLand Group

CapitaLand Group (CapitaLand) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio focuses on real asset management and real estate development, spanning across 270 cities in 45 countries. Within its ecosystem, CapitaLand has developed an integrated suite of real asset management, real estate development, and operating capabilities that supports its businesses in building core competencies across the value chain. With this full range of capabilities, CapitaLand can optimise the strategies of its listed real estate investment management business CapitaLand Investment, and its privately held property development arm CapitaLand Development; to drive competitive advantage for its businesses. CapitaLand places sustainability at the core of what it does. As a responsible real estate company, CapitaLand contributes to the environmental and social well-being of the communities where it operates, as it delivers long-term economic value to its stakeholders.