Intern, Customer Relations

CapitaLand; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

CapitaLand is seeking a student intern in Singapore to support customer feedback analytics, engagement campaigns, and internal communications. You will work with HR partners across regions and assist in administering staff recognition programmes.

The role emphasizes data handling, MS Office tools, Canva, and basic design tasks, contributing to service culture and employee experience in a fast-paced environment.

Qualifications

• Currently pursuing a Diploma or Degree in Marketing, Communications, Hospitality, Social Sciences or related field.
• Strong interest in customer experience, service culture and employee engagement.
• Comfortable working with data, numbers and basic analytics.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong organizational skills with attention to detail; able to multitask in a fast-paced environment.
• Proactive, collaborative and able to work independently or in a team.
• Familiarity with Microsoft Office Suite (Excel, PowerPoint, SharePoint) and basic design/content tools (Canva, video editing).

Responsibilities

• Support customer feedback analytics and reporting for regional stakeholders and meetings.
• Assist in administering global staff recognition programmes with HR partners across regions.
• Contribute to planning, development and execution of internal engagement campaigns (Culture Week, Moments Week).
• Review and update guest feedback handling standards, guidelines and best practices.
• Manage and respond to customer feedback across platforms including mailbox, ECMS, and social media.
• Provide user and admin support for ECMS, Guest Satisfaction Survey tools, and ShijiReviewPro.
• Leverage Gen AI tools to enhance reporting, content creation, campaign ideation and efficiency.
• Support ad hoc projects and cross-functional initiatives as assigned.

Skills

Data analysis

Communication skills

Teamwork

Multitasking

Attention to detail

Proactive

Education

Diploma or Degree in Marketing/Communications/Hospitality/Social Sciences

Tools

Excel

PowerPoint

SharePoint

Canva

Video editing

Job description

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 270 cities in over 45 countries.

Job Description

JobDescription:

• Support customer feedback analytics and reporting for regional stakeholders and meetings
• Assistin administering global staff recognitionprogrammesin collaboration with HR partners across regions
• Contribute to the planning, development, and execution of internal engagement campaigns (e.g., Culture Week, Moments Week) to strengthen service culture and employee experience
• Review and update guest feedback handling standards, guidelines, and best practices
• Manage and respond to customer feedback across platforms, including Customer Relations mailbox, ECMS, and social media channels
• Provide user and administrative support for systems such as Enterprise Case Management System (ECMS), Guest Satisfaction Survey tools, and ShijiReviewPro
• Leverage Gen AI tools to enhance reporting, content creation, campaign ideation, and operational efficiency
• Support ad hoc projects and cross-functional initiatives as assigned

Job Requirements

• Currently pursuing a Diploma or Degree in Marketing, Communications, Hospitality, Social Sciences, or a related field
• Strong interest in customer experience, service culture, and employee engagement
• Comfortable working with data, numbers, and basic analytics
• Excellent written and verbal communication skills in English;additionallanguages (e.g., Chinese) are a plus, but not mandatory
• Strongorganisationalskills with attention to detail
• Able to multitask and thrive in a fast-paced environment
• Proactive, collaborative, and able to work both independently and in a team
• Familiarity with Microsoft Office Suite (Excel, PowerPoint, SharePoint), and basic design/content tools (e.g., Canva, video editing)

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.