Customer Experience & Engagement Intern

Ascott International Management (2001) Pte Ltd; Singapore; On-site; SGD 20,000 - 31,000; Part time

Job summary

CapitaLand Group is seeking a motivated student to support customer feedback analytics, assist in staff recognition programs, and help develop internal engagement campaigns. You will review guest feedback guidelines, manage feedback across channels, and provide user support for ECMS and Satisfaction tools.

Ideal candidates are pursuing a diploma or degree in marketing, communications, hospitality, or social sciences, with strong English communication and data comfort.

Qualifications

• Currently pursuing a Diploma or Degree in Marketing, Communications, Hospitality, Social Sciences, or a related field.
• Strong interest in customer experience, service culture, and employee engagement.
• Comfortable working with data, numbers, and basic analytics.
• Excellent written and verbal communication skills in English; additional languages (e.g., Chinese) are a plus, but not mandatory.
• Strong organisational skills with attention to detail.
• Able to multitask and thrive in a fast-paced environment.
• Proactive, collaborative, and able to work both independently and in a team.
• Familiarity with Microsoft Office Suite (Excel, PowerPoint, SharePoint), and basic design/content tools (e.g., Canva, video editing)

Responsibilities

• Support customer feedback analytics and reporting for regional stakeholders and meetings
• Assist in administering global staff recognition programmes in collaboration with HR partners across regions
• Contribute to the planning, development, and execution of internal engagement campaigns to strengthen service culture and employee experience
• Review and update guest feedback handling standards, guidelines, and best practices
• Manage and respond to customer feedback across platforms, including mailbox, ECMS, and social media channels
• Provide user and administrative support for systems such as ECMS, Guest Satisfaction Survey tools, and Shiji ReviewPro
• Leverage Gen AI tools to enhance reporting, content creation, campaign ideation, and operational efficiency
• Support ad hoc projects and cross-functional initiatives as assigned

Skills

Customer experience

Data analytics

English communication

Microsoft Office

Education

Diploma or Degree in Marketing, Communications, Hospitality, Social Sciences, or related field

Tools

ECMS

Shiji ReviewPro

Canva

Job description

CapitaLand Group is seeking a motivated student to support customer feedback analytics, assist in staff recognition programs, and help develop internal engagement campaigns. You will review guest feedback guidelines, manage feedback across channels, and provide user support for ECMS and Satisfaction tools.

Ideal candidates are pursuing a diploma or degree in marketing, communications, hospitality, or social sciences, with strong English communication and data comfort.