Brand & Marketing Intern: Loyalty & Insights

Ascott International Management (2001) Pte Ltd; Singapore; On-site; SGD 13,000 - 27,000; Part time

Job summary

CapitaLand is seeking a capable intern to support ASR members with bookings, troubleshoot issues, and provide information on loyalty programmes. You will coordinate with IT, Digital, Data and Operations teams to implement enhancements and analyse performance metrics.

The role includes assisting with UAT, documenting processes, and developing training materials to empower ASR team members in delivering high-quality member support.

Qualifications

• Pursuing a Diploma in Hospitality, Marketing, Business, Analytics, Information Systems or related field.
• Strong analytical abilities and attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently, take initiative and manage priorities.

Responsibilities

• Assist ASR members with inquiries and concerns related to bookings and programme information.
• Identify and consolidate booking issues reported via brand website/app for timely resolutions.
• Liaise with IT, Digital, Data, and Operations teams to support tool enhancements and system improvements.
• Analyse monthly performance metrics for membership enquiries and identify improvement opportunities.
• Assist in UAT, process documentation, and rollout activities for new initiatives.
• Develop training materials on CapitaLand loyalty details for ASR team members.
• Analyze loyalty landscape to uncover insights and inform strategies.
• Support launch of new loyalty initiatives and on-the-ground activations.
• Identify opportunities to streamline operations through automation and digitalisation.

Skills

Analytical abilities

Excellent communication

Microsoft Office Suite

Independent work

Education

Diploma in Hospitality, Marketing, Business, Analytics, Information Systems, or related field

Tools

Data analytics tools

Job description

CapitaLand is seeking a capable intern to support ASR members with bookings, troubleshoot issues, and provide information on loyalty programmes. You will coordinate with IT, Digital, Data and Operations teams to implement enhancements and analyse performance metrics.

The role includes assisting with UAT, documenting processes, and developing training materials to empower ASR team members in delivering high-quality member support.